Novibet Casino MX - La retirada del jugador se retrasa.

$250 NO DISPUTE;

HELLO, WHAT I WANTED TO ASK ONLY ONE QUESTION. IS IT POSSIBLE FOR A CASINO NOT TO PROCEED WITH PAYMENTS AND WITHDRAWALS JUST BECAUSE IT IS A WEEKEND?

I PLAY ON PLAYUZU ON HOT IN RUSHBET ETC... AND WHEN I WITHDRAW ON SUNDAY, IT REACHES MY ACCOUNT IN LESS THAN 1 HOUR, AND THE NOVIBET SUPPORT TEAM TELLS ME THAT IT IS NOT A BUSINESS DAY. I'm not arguing, it's just a question, thanks

$250 SIN DISPUTA ;

HOLA LO QUE QUERIA ES HACER SOLO UNA PREGUNTA ¿ES POSIBLE QUE UN CASINO NO PROCEDA CON PAGOS Y RETIROS SOLO POR SER FIN DE SEMANA?

YO JUEGO EN PLAYUZU EN CALIENTE EN RUSHBET ETC ... Y CUANDO RETIRO HASTA EN DOMINGO ME LLEGA A MI CUENTA EN MENOS DE 1 HORA , Y EL EQUIPO DE SOPORTE DE NOVIBET ME DICE QUE NO ES DIA HABIL . No estoy discutiendo solo es una duda gracias

Hello sapatitoblanco92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Novibet Casino MX. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for every withdrawal no matter if it's a weekend or not and if the casino is still within this time frame, it is considered good.

Looking forward to your answer.

Regards,

Nick

I hope I am not disrespectful by not answering all the questions, but if I have my account and it is verified as my writing says from the beginning, it is only one question, it is not a topic of discussion, but it does not seem fair to me that a person of the quality of a support agent makes a comment to a person who is happy for having won a prize that prizes were only paid on working days that person says offends intelligence by telling me or making me believe that only work days are paid less holidays offends my intelligence What a pity and well the same person told me Ask guru and he always does ask him he tells me but without discussion So I also ask where is the customer protection for the player because the smile he had with joy and the gratitude to the casino was immense but With the response of this low-spirited person, several hours passed but in the end he ended up playing what he wanted, what he had given, he was glad to have won it like that and my father who also has his account verified so I'm not here to discuss it was just a question and if you're right I think they offend people's intelligence with these answers knowing that it's a place 24 hours 7:24 7 days 24 hours a week that there is attention, the day does not matter, there is always attention so that they do not want to deceive is all and I will not have more answers

Espero nofaltar el respeto por no responder a todas las preguntas pero si tengo mi cuenta y está verificada como lo dice mi escrito desde el principio es Solo una pregunta no es un tema de discusión pero no se me hace justo que una persona de la calidad de un agente de soporte haga el comentario a una persona que está alegre por haberse ganado un premio que solo los días hábiles se pagaba los premios esa persona dice ofende inteligencia diciéndome o haciéndome creer que solo los días de trabajo se pagan menos los días festivos ofende mi inteligencia Qué pena y pues la misma persona me dijo Pregúntale a guru y siempre lo hace preguntale me dice pero sin discusion Entonces yo pregunto también Dónde está la protección al cliente al jugador porque la sonrisa que tenía de alegría y el agradecimiento al casino era inmenso pero con la respuesta de esta persona de bajo los ánimos pasaron varias horas pero al final se terminó jugando lo que quería lo que había dado le gusto haberlo ganado así esmi padre que también tiene su cuenta verificada así de que no vengo a discutir nomás fue una pregunta y si tienes razón Creo que ofenden la inteligencia de las personas con esas respuestas sabiendo que es un lugar 24 horas 7:24 7 días 24 horas a la semana que haya atención no importa el día siempre hay atención así de que no quieren engañar es todo y no tendre m.as respuestas

Hello sapatitoblanco92,

I'm sorry but I do not understand your last post at all or how it would support this complaint.

Please answer my previously asked questions as we can't provide any help without any additional information.

Dear sapatitoblanco92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.