Ocean Breeze Casino - La retirada del jugador se retrasa.

I made a withdrawal request on 4/6/2022 and it still has a waiting status.

I talk to the casino and they say they have a high volume of withdrawals that I have to be patient and wait.

never pay.

could you please try to help me?

Fiz um pedido de levantamento no dia 06/4/2022 e até agora continua com status aguardando.

falo com o casino e dizem que estão com grande volume de levantamentos que tenho que ter paciência e esperar.

nunca pagam.

poderiam por favor tentar me ajudar ?

Hello patymariane1206,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ocean Breeze Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello ,

my account is already verified as the chat has already informed me.

I deposited €20 and got a bonus.

I played all the bonus requirement and unlock the amount for withdrawal.

I confirmed with chat if everything was ok and they said yes.

then I received an email on the 06/04/2022 day that I asked for the withdrawal informing me that within 7-21 working days I would receive my withdrawal of €600.01

but so far nothing and never process.

Olá ,

minha conta já está sim verificada conforme o chat já me informou.

depositei 20€ e obtive um bónus.

joguei todo o requisito do bonus e desbloqueie o valor para levantamento.

confirmei com o chat se estava tudo ok e disseram que sim.

depois recebi e-mail no dia 06/04/2022 dia que pedi o levantamento a informar que dentro de 7-21 dias úteis iria receber o meu levantamento dos 600.01€

mas até agora nada e nunca processam.

When I talk to the casino the answer is always the same.

they have a lot of withdrawals, they have been attacked and they are checking all the accounts I have to be patient.

and the last time the chat operator said they have the right to take as long as they think they should.

but it's been 2 and a half months and almost nothing.

Quando falo com o casino a resposta é sempre a mesma.

estão com muitos levantamentos, que sofreram ataques e estão verificando todas as contas que tenho que ser paciente.

e a última vez a atendente no chat disse que eles tem o direito de demorar o tempo que achar que devem demorar.

mas já são 2 meses e meio quase e nada .

Dear patymariane1206,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.