Odds96 Casino - La cuenta del jugador ha sido bloqueada.

I have deposited today 20k in my odds96 account my email id: r***20@gmail.com

After doing some gameplay i will place withdraw request and after some time i will try to login it shows your account as been blocked

My account already verified with my government id aadhar card+ selfie all done

So I request you to please unblock my odds96 account and then give my deposit amount of 20k atleast

Dear rajredmik20,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you make any successful withdrawals in the past? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No i don't make any successful withdrawal in past. With any bonus . Yes I have tried to contact them

Thank you very much for your reply, rajredmik20. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear rajredmik20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.