OddsRing Casino - El reintegro del jugador se ha retrasado.

I have had a win at oddsring casino with no bonus used purely cash money.

Have previously withdrawn successfully and have a fully verified account.

Since the day i initiated my withdrawals it has been nothing but a slow painful process Contrary to other withdrawals I've done preciously despite the stages of the process that is stated on the website nome of it rings true. It's either out of date or the casino is misleading its players.

I expect a full explanation to what the delay is because I've had all my withdrawals sitting at pending withdrawals despite being told

1) it's in the que to be approved &

2) this will be done asap.

Nothing but lies and empty promises

I am also listed on the site as a win of the month which I find tedious as I haven't the slightest end in site with my payment. I may get told to give it more time or to wait Etc etc but my main issue lies with lack of information and transparency for players who are trying to navigate and utilize the site In a way they should be entitled to as suggested by the website rules and regulations

Casino Guru Please Help me

Dear kirstymaree001,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have been fully verified for a number of years now. The time frame the casino gave me went from

we have no time frame ....then they said up to 10 days

which we have now reached.

Going against there own advice from live chat which I also noted, varies immensely from what is stated on the websites FAQ section.

It seems they aren't being entirely honest or forthcoming on important details, the thing getting in the way of the casino and me lodging this complaint is the lack of honesty

Update.

Half My withdrawals have been paid out as per screenshot still currently have 3 more outstanding which was advised would be done the following day. Upon trying to make contact about the matter no direct answer was given.. all verification checks have been complete now I'm been stalled for no reason

Thank you for the update. Please let me know when you receive the next payments.

I have only got 1 payment .they are also lieng to me now stalling with my next lot of withdrawals which should of been done have got all the proof of live chats emails saying withdrawal success etc etc my casino account history says all withdrawals successful however only one of them I have received. I also received a email that said my total withdrawable balance had been made in 1 single deposite back to my casino account so now I have a balance of $22,000 ... this has been a disaster from the start all I want is my winnings and to move forward with my life 😞

If you need any screen shots of the above mentioned facts as proof let me know as I've got them handy.

UPDATE: funds received now thank you 🙂

Dear kirstymaree001,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru