Olympusbet Casino - El jugador perdió dinero por encima del límite de depósito.

Good day, I had set a limit of 50 euros per month at the OlympusBet Casino.

This was approved on the 15th of February 2023 at 22:45 and I received a confirmation via email.

Nevertheless, I was still able to deposit money and managed to deposit and lose an additional 450 euros.

I would like to request a refund because this is a system error.

Guten Tag, ich habe im olympusbet Casino ein Limit von 50 euro im Monat eingestellten lassen.

das wurde mir am 15.02.23 um 22:45 genehmigt und habe ich per Email bestätigt bekommen.

trotzdem konnte ich weiterhin Geld einzahlen und habe weitere 450 Euro einzahlen können und verloren.

ich würde gerne eine Erstattung beantragen, da es sich um ein System Fehler handelt.

Dear Bahlau,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when exactly you made these deposits?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Additionally, please provide us with screenshots of these deposit receipts.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon Kristina.

The deposits were made on February 16th.

The limit was confirmed to me on February 15th.

attached are the screenshots.

I first contacted the casino via live chat and they referred me to email support.

Now I've been waiting ever since for answers, which haven't been forthcoming.

Guten Tag Kristina.

Die Einzahlungen wurden am 16.02 getätigt.

Das Limit wurde mir am 15.02 bestätigt.

anbei die Screenshots.

Ich habe das Casino per live Chat zunächst angeschrieben, diese vermittelten mich zum Email Support.

nun warte ich seitdem auf antworten, die ausbleiben.

Thank you for your reply, Bahlau. Could you please forward me the email where you requested the deposit limit as well as the confirmation from the casino that the deposit limit was activated? My email address is kristina.s@casino.guru.

Hello, I have sent you the email with the confirmation.

I cannot access the request because the casino has now blocked my account.

vg and thank you,

Marcel B***

Guten Tag, die email mit der Bestätigung habe ich Ihnen zugesandt.

Auf die Anforderung kann ich nicht zugreifen, da das Casino meinen Account gesperrt nun gesperrt hat.

vg und danke,

Marcel B***

By the way, the account was only blocked after I complained several times.

Der Account wurde übrigens erst blockiert, nachdem ich mich mehrfach beschwert habe.

Thank you very much, Bahlau, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you Kristina.

Dankeschön Kristina.

Dear Bahlau,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Olympusbet Casino to join the conversation and contribute to the resolution of this complaint.

Thanks for your efforts, I hope there will be a solution.

🙂

Danke für die Bemühungen, ich hoffe es wird eine Lösung geben.

🙂

Thanks for your effort, 440 euros have just been transferred to my player account.

I'm now waiting for the payout and hope that everything works.

Danke für die Bemühung, soeben wurden mir 440 Euro auf das Spielerkonto überwiesen.

Ich warte nun auf die Auszahlung, und hoffe dass alles funktioniert.

Thank you Bahlau,

Let me know when you receive your funds, please.

Dear Bahlau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The money has been transferred, thank you for your effort 🙂

Das Geld wurde überwiesen, vielen Dank für die Mühe 🙂

Thank you Bahlau for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter