OlympusPlay Casino - El jugador está luchando por verificar la cuenta.

Hello, I'm having trouble verifying my account

Hallo ich habe Probleme mit dem Verifizieren des Konto

Dear Repehelen,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem in order to help you. Would you be so kind and provide more details about what happened so I can assist better?

I will be waiting for your reply patiently.

Best regards,

Kristina

Hello, I properly met my wagering requirements at this casino and then wanted to cash out. First I had to verify myself with a Kyc procedure in 2 steps, first pass a video of me and that just doesn't work I tried several other cell phones with a new tab, but the camera doesn't work.

I then wrote several emails there and sent all my documents to verify the account, but they say I have to do this via this procedure

Hallo ich habe in diesem Casino ordentlich meine Umsatzbedingugen erfüllt und wollte dann auszahlen lassen. Da musste ich mich erstmal mit einem Kyc Verfahren verifizieren in 2 Schritten erst Pass dann ein Video von mir und das funktioniert einfach nicht ich habe mit mehreren anderen Handys mit neuem Tab probiert aber die Kamera funktioniert nicht.

Habe daraufhin mehrere Mails dorthin geschrieben und alle meine Dokumente zum verifizieren des Konto gesendet aber die sagen ich müsse das über dieses Verfahren machen

I took a screenshot, how can I send this one?

Ich habe einen Screenshot gemacht wie kann ich den hier senden?

Thank you for your reply and clarification, Repehelen. Please, forward the screenshots to kristina.s@casino.guru. If there is any communication between you and the casino, please forward it as well.

Thank you very much Repehelen for your reply. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Repehelen!

From now on, I will take care of your complaint. I would like to invite representatives of OlympusPlay Casino into this complaint in order to help us resolving the verification issue.

Hello I was finally able to verify myself and am now waiting for my profit which has been approved

Hallo Ich konntemich endlich verifizieren und warte jetzt auf meinen Gewinn der ist genehmigt worden

Hello, I have been waiting for the payout since December 29th.

Contrary to my assumption, the payment is approved, it has been processed since December 29th.

Hallo warte seit dem 29.12 jetzt auf die Auszahlung.

Entgegen meiner Annahme die Auszahlung ist genehmigt steht sie auf Bearbeitung seit dem 29.12.

Hello Repehelen!

As there hasn't been any response to this date, we we are going to contact the representatives one more time and try to ask them to reply to this complaint. The timer will be extended by another 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative influence on the casino's rating on our website.

What use is a negative review?

Enough other idiots will fall for these casino providers.

Was nutzt eine negative Bewertung?

Genug weitere Idioten werden auf diese Casino Anbieter reinfallen.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.