OXI Casino - El jugador tiene problemas para completar la verificación KYC.

I have submitted all the required documents 2 times.

Do not pay a profit in the case of 170 euros

Olen toimittanut kaikki vaaditut dokumentit 2 kertaan .

Eivät maksa voittoa kyseessä 170 euroa

Dear Pivi69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided and when exactly? Have you received any explanation from the casino clarifying what is wrong with your documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hey

I withdraw my complaint. The casino had finally paid off the win

Hei

Peruutan valituksen. Kasino oli vihdoin ja viimein maksanut voiton

Awesome news, Pivi69. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.