OXI Casino - Los documentos del jugador no han sido verificados.

The casino only sends its customers to verify themselves by email after they have requested a withdrawal. Personally, I didn't get a single email from the finance department. After sending the required data independently, I still didn't get an answer even after weeks. When I asked customer support, they didn't want to answer me about the status of my verification and said that they were happy to help me with other questions. After asking again after a few days, I got the answer from customer support that I should send the data to the finance department again, which is said to have repeatedly asked me to do so. I REPEAT: I NEVER RECEIVED A SINGLE EMAIL FROM THE FINANCIAL DEPARTMENT (not in the spam folder anywhere.) THEN THE LIVE CHAT TELLS ME TO SEND THE DATA NOXHMAL WITHOUT SPECIFYING WHICH DOCUMENTS WERE INCORRECT. Haven't been verified yet.

Das Casino schickt seinen Kunden erst nach beantragen einer Auszahlung ,per E-Mail die Anforderung sich zu verifizieren. Ich persönlich bekam keine Einzige E-Mail von der Finanzabteilung. Nach selbstständigem zuschicken der geforderten Daten, bekam ich auch nach Wochen keine Antwort zurück. Bei nachfragen beim Kundensupport ,wollte man mir nicht auf den Status meiner Verifizierung antworten und verwieß darauf dass man glücklich sei mir mit anderen Fragen weiterzuhelfen. Nach erneutem nachfragen nach wenigen Tagen , bekam ich die Antwort vom kundensupport ,ich solle doch noch einmal die Daten an die Finanzabteilung schicken ,welche mich wiederholt dazu aufgefordert haben soll. ICH WIEDERHOLE : VON DER FINANZABTEILUNG BEKAM IXH KEIN EINZIGES MAL EINE EMAIL (nicht im Spam Ordner nirgendswo.) DARAUFHIN ERZÄHLT MIR DER LIVE CHAT ICH SOLLE DIE DATEN NOXHMAL SCHICKEN OHNE ANZUGEBEN WELCHE Documente denn fehlerhaft waren . Bin bis heute nicht verifiziert.

Dear DNS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal has been delayed because the casino has not yet verified your documents? Could you please advise which documents you provided and when exactly?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Unfortunately, I didn't take screenshots of the chats with customer support. The department responsible for verification does not get in touch and does not tell you which documents were incorrect and should be submitted later. The customer support sends you the documents required by the casino, but does not clarify the status or which document should be submitted later. Not a single email comes from the finance department either, although they do get in touch with you, according to the casino. According to AGBS, the verification should only take 24 hours.

Leider habe ich keine Screenshots von den Chats mit dem Kundensupport gemacht. Die Abteilung zuständig für die Verifizierung meldet sich nicht und verrät einem auch nicht welche Dokumente fehlerhaft waren und nachgereicht werden sollen. Der Kundensupport schickt einem die vom Casino benötigten Dokumente,klärt aber nicht über den Status oder darüber auf welches Dokument denn bitte nachgereicht werden soll. Von der Finanzabteilung kommt auch keine einzige Email ,obwohl diese sich mit einem in Verbindung setzt laut Casino. Laut AGBS soll die Verifizierung auch nur 24h .

Still, no answer from the Financial Department of oxi casino. Still no request for my maybe missing documents which i have already sent.

Still no Help from the casino . Only telling me to sent my documents to them But Not answering about How i could take a Photo of a virtual visa.

on my opinion they are trying to save Time or dont want to verificate so they dont have to payout

Thank you for your reply, DNS. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear DNS,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.