Ozarkbet Casino - El retiro del jugador está pendiente debido a la falta de información de pago.

Hello people of Casino Guru. I need your help as I am not getting a response from Ozarkbet casino. I have a balance to withdraw from this house, the issue is that I deposited through USDT, but when withdrawing I got an error. And I couldn't do it that way. So I tried Payz, but I couldn't enter my withdrawal address, and the process was the same, that is, my withdrawal request was requested, but without a payment address. So now I have a withdrawal request pending that will not be processed since it does not have a payment address. The issue is that this is not corrected, and I cannot communicate with anyone from the casino, since there is never anyone in their online chat and they never answer by mail. I've been waiting for a few days unless someone answers me and this doesn't happen. I'd appreciate your help

Dear brianrojo77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ozarkbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if this is your first withdrawal from the casino?
• Have you completed account verification?
• When exactly did you request a withdrawal from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

On 7/22 I requested the withdrawal, 3 days have already passed. I understand that it is not a long time to wait, but it is that the error is not solved. I have a withdrawal pending without your payment address. And no one contacts me. That's why I write here. Thanks for your help.

This is my first retreat, yes. I had previously played but without luck.

I understand that if verification passes, the documents have been uploaded.

El 22/7 solicite el retiro, han pasado 3 dias ya. Entiendo que no es mucho tiempo de espera, pero es que el error no se soluciona. Me figura pendiente un retiro sin su direccion de pago. Y nadie se comunica conmigo. Por eso escribo aqui. Gracias por su ayuda.

Este es mi primer retiro, si. Anteriormente habia jugado pero sin suerte.

Entiendo que si pase la verificacion, los documentos fueron cargados.

Dear brianrojo77,

Did the casino reply to your request to correct the transaction, or was the transaction canceled? Could you please send me any correspondence between you and the casino (emails, chat transcripts) to my email at tomas@casino.guru?

Well, my transaction was cancelled, they asked me to request the withdrawal again. I did it 3 days ago, I've still been waiting for them to pay me

Pues se cancelo mi transaccion, me pidieron que vuelva a solicitar el retiro. Lo hice ya hace 3 dias, aun llevo esperando que me paguen

Thanks for the update brianrojo77,

Please let me know if there is any update about your withdrawal or if you need our assistance further.

I'll await your reply.

The update is that now my balance is 2565 usd... but my withdrawal does not come out. I've been like this for weeks. I requested a withdrawal for 2000 and nothing has happened for weeks. The few times that I was able to communicate with them, they told me that they were going to talk to the management sector to see the cause of the delay, but they always tell me that and the withdrawal never comes out. That is, the person with whom I manage to communicate provides support but nothing else, he does not know the causes of the delay. They don't even know why they had rejected my withdrawals before, and they don't even know why they keep delaying the payment now. It's pretty unbearable

La actualizacion es que ahora mi saldo es 2565 usd.. pero mi retiro no sale. Hace semanas que estoy asi. Pedi un retiro por 2000 y hace semanas que no pasa nada. Las pocas veces que me pude comunicar con ellos me dijeron que iban a hablar con el sector de gerencia para ver la causa de la demora, pero siempre me dicen eso y el retiro nunca sale. Es decir, la persona con la que logro comunicarme brinda soporte pero nada mas, no sabe las causas de la demora. Ni siquiera saben porque me habian rechazado los retiros antes, y tampoco saben porque siguen demorando el pago ahora. Es bastante insoportable

I fully understand your frustration. We'll try to contact the casino in order to help. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you brianrojo77 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Ozarkbet Casino for their help in resolving this complaint. We would like to know why is the player unable to withdraw and what can we do to help resolve this issue.

Thank you!

They keep rejecting my withdrawals for no reason. As of today, 8/21/23, I am still waiting for a withdrawal that I feel will never come. But the worst thing is that there is little communication and when there is, it is to tell me that he is not aware of the reason for the rejection (the person with whom I speak). What do I have to wait for by mail? And they never tell me anything, it's always the same. I've been like this for a whole month now. It's frustrating, because they don't even give me the reasons why withdrawals don't pay, they always come back rejected for no reason.

me siguen rechazando los retiros sin motivo. A dia de hoy 21/8/23 sigo esperando un retiro que siento que nunca va a llegar. Pero lo peor es que hay poca comunicacion y cuando la hay, es para decirme que no tiene conocimiento del motivo del rechazo (la persona con la que hablo) . Que tengo que esperar por correo. Y jamas me dicen nada, siempre es lo mismo. Ya hace un mes entero que estoy asi. Es frustrante, porque ni siquiera me dan las razones por las cuales los retiros no se pagan, siempre vuelven rechazados sin razon.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (certria@gaminglicences.com or complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter