Pirateplay Casino - El depósito del jugador nunca ha sido acreditado a su cuenta.

It’s been two weeks

since I’ve deposit money and no deposit in my account.. they dont want to return money. This casino is a scam!

Dear relaxslawa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Well the casino did recieve the money. It was deposit in crypto. I’ve uploaded the pic. It was after 5 min. They just dont want to credit the amount. They should return the deposit. Thank you

Thank you very much for your reply, relaxslawa. Have you made any successful deposits before? Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear relaxslawa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.