Play Boom Casino - El reintegro del jugador se ha retrasado.

Withdrew 3 times before to my Revolut bank account and also deposited thousands of euros with it. I won a nice amount at first and wanted to cash it out, they put it back. Went from 2400 to 4400 and wanted to cash out again they put my balance back every time. Yesterday I contacted the live agent Chris and he told me that there was a technical glitch which prevented them from withdrawing to Revolut but I should re-withdraw and they would accept it with high priority. It didn't happen, the reason I want to withdraw quickly is because when it's on the casino account I might get the urge quicker to play, so to combat that I placed a loss limit of 10 and a wager limit of 10 after managing to get to 8500 euros yesterday. Sadly it's just a mirror as you can remove the limits immediately without the 24 hour cool off, which doesn't make sense. In the end I woke up midnight and played the balance as I was nervous still seeing it in my account. I want Playboom casino to fix this problem. It's just unfair that an online casino can do this to someone. Their responsible gambling tools do not work, just a facade. For some reason I can't upload all the proof here.

Dear Interstellar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I placed a loss and wager limit of 10 euro but for some reason this can easily be removed. In the end I played my balance because I was really anxious. Responsible gambling tool doesn't work. Predatory.

This is not about a delayed payment anymore!!!

Please reject this case for the moment.

We’ve rejected this complaint as per Interstellar’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.