PlayFortune Casino - La cuenta del jugador está sujeta a solicitudes de depósito fraudulentas.

In this casino, they ask for a $150 deposit to verify the account, which I did, and then they ask for another $300. It's pure fraud; they don't even allow you to withdraw the deposit.

Neste casino pedem para depositar 150$ para verificar a conta o que fiz e depois tornam a pedir mais 300$ pura burla nem deixam levantar o depósito

Dear Manufer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the verification deposits? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good evening

thanks for the reply

i haven't made any withdrawals because they say i have to pay another 300$ on top of the 150$ already paid.

the verification they did was. Nothing, they just asked me to make a deposit of 150$ to verify my account, which is now verified in my player profile, but they won't let me withdraw.

Boa noite

obrigado pela resposta

não fiz nenhuma retirada porque dizem que tenho de pagar mais 300$ a mais dos 150$ já pagos.

a verificação que fizeram foi. Nada unicamente pediram para fazer um deposito de 150$ para verificação de conta o que realmente agora no perfil de jogador está verificado, mas para fazer retiradas não deixam

Dear kstradxoxo,

We conducted a thorough review of PlayFortune Casino, we discovered several other indicators that suggest this platform is fraudulent.

Legitimate online casinos will never request additional deposits, especially in circumstances not mentioned in their Terms and Conditions.

Please be cautious about paying any processing or other fees. I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.

Best regards,

Dominika