Play Your Bet Casino - El jugador está luchando por retirar sus ganancias.

Good day,

I sincerely hope that you can help me on this matter!

I have on 2.6.20. requested a withdrawal from PlayYourBet.com.

I am constantly put off that I should be patient.

I made the payment by bank transfer.

Today we have the 17.6.20. and the payout is still in progress.

Please, can you help me?

I can also send you all screenshots!

Thank you so much!

best regards

Christian ***

Guten Tag,

ich hoffe sehr, dass Sie mir in dieser Angelegenheit weiterhelfen können!

Ich habe am 2.6.20. eine Auszahlung bei PlayYourBet.com beantragt.

Ich werde ständig vertröstet, dass ich Geduld haben soll.

Habe per Banküberweisung die Auszahlung vorgenommen.

Heute haben wir schon den 17.6.20. und die Auszahlung ist immer noch in Bearbeitung.

Bitte können Sie mir helfen?

Ich kann Ihnen auch sämtliche Screenshots schicken!

Vielen Dank!

Liebe Grüße

Christian ***

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronella,

Many thanks for your response!!

Yes, it's my 1st payout at this casino.

Nevertheless, I do not understand that since 2.6.20. have to wait for the payment where we have today the 18.6.20. to have!

The payment always has the status in progress and you will only be put off like "we will forward your request to the finance department" !!

This is what I hear every time I communicate with this casino.

It's not about € 20,000 but about € 830.

So I can only advise against playing in this casino!

Hallo Petronella,

Vielen Dank für deine Antwort!!

Ja, es ist meine 1. Auszahlung in diesem Casino.

Dennoch verstehe ich es nicht, dass man seit dem 2.6.20. auf die Auszahlung warten muss wo wir heute den 18.6.20. haben!

Die Auszahlung hat immer den Status in Bearbeitung und man wird nur vertröstet wie "wir werden ihr Anliegen an die Finanzabteilung weiterleiten"!!

Das ist jedesmal was ich höre wenn ich mit diesem Casino kommuniziere.

Es geht ja nicht um 20000€ sondern um 830€.

Also ich kann nur jedem abraten in diesem Casino zu spielen!!

I fully understand your frustration Christian. Could you please confirm that your account has been successfully verified in the past? Ideally, forward it to petronela.k@casino.guru. Thank you. 

Dear Petronela,

All documents were sent unsolicited and confirmed by this casino.

lg Christian

Liebe Petronela,

Alle Dokumente wurden unaufgefordert übermittelt und von diesem Casino bestätigt.

lg Christian

Thank you very much Christian for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Good morning Petronela,

Thank you so much!

Yes, I hope so too!

best regards

Christian

Guten Morgen Petronela,

Vielen Dank!

Ja, dass hoffe ich auch!

Liebe Grüße

Christian

Additional comment from Christian:

On Friday, June 19, 20, I received an email from Petronela, to which I immediately replied whether my account at this casino was verified or confirmed

I have completely verified or confirmed everything

Additional comment from Christian:

Am Freitag den 19.6.20 bekam ich eine E-Mail von Petronela worauf ich sofort geantwortet habe bezüglich ob mein Konto in diesem Casino verifiziert bzw. bestätigt ist

Habe alles vollständig verifiziert bzw. bestätigt

Hello Christian,

I am very sorry to hear about your withdrawal problem. 

In this case, we have no other option than contact the casino directly.

I would like to ask the casino how does the situation with Christian's withdrawal look like?

That would be very nice of you Zuzana !!

I would be very very grateful to you!

lg Christian

Das wäre sehr nett von Ihnen Zuzana!!

Ich wäre Ihnen sehr sehr dankbar darüber!

lg Christian

We would like to ask the Play Your Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.