Playdoit Casino - El jugador tiene problemas para completar la verificación de la cuenta.

GOOD AFTERNOON, TO NOT MAKE THE SUBJECT SO LONG I WON THE WELCOME BONUS OF THIS CASINO, SEND MY DOCUMENTS (INE WHICH WAS REJECTED I DON'T SEE THE REASON WHY, PROOF OF ADDRESS AND MY BANK ACCOUNT STATEMENT), THE CASE IS AS I MENTIONED BEFORE, MY VOTER CREDENTIAL WAS REJECTED AND THEY ASK ME FOR A SELFIE WITH MY INE AND THAT GIVES ME A LOT OF DISTRUST, FRAUDS ARE THE ORDER OF THE DAY ON THE INTERNET, I READ THE TERMS AND CONDITIONS AND IN NO ARTICLE DO THEY MENTION THAT I HAVE TO SEND A SELFIE WITH MY INE IN HAND, THAT IS WHY I HAVE NOT SENT IT AND WILL NOT SEND IT BECAUSE I MENTIONED IT, BE DISCONFINED, MY COMPLAINT IS THAT THEY COMPLY WITH WHAT THEY SAY ABOUT THE WELCOME BONUS, I HAVE NOT EVEN DEPOSITED THE 200 THAT THEY ASK ME WHY I IMAGINE THEY ARE ABLE TO NOT EVEN RETURN THEM TO ME. THAT IS WHY I COME TO YOU TO SEE IF YOU CAN GIVE ME A SOLUTION TO MY CASE, I WOULD GREATLY APPRECIATE IT.

BUENAS TARDES, PARA NO HACER EL TEMA TAN LARGO GANE EL BONO DE BIENVENIDA DE ESTE CASINO, ENVIE MI DOCUMENTOS (INE LA CUAL FUE RECHAZADA NO VEO LA CAUSA DEL PORQUE, COMPROBANTE DE DOMICILIO Y ESTADO DE CUENTA DE MI BANCO), EL CASO ES COMO LO MENCIONO ANTERIORMENTE ES QUE ME RECHAZARON MI CREDENCIAL DE ELECTOR Y ME PIDEN UN SELFIE CON MI INE Y ESO ME DA MUCHA DESCONFIANZA, LOS FRAUDES ESTAN A LA ORDEN DEL DIA POR INTERNET, LEI LOS TERMINOS Y CONDICIONES Y EN NINGUN ARTICULO MENCIONAN QUE TENGO QUE MANDAR UN SELFIE CON MI INE EN LA MANO, ES POR ESO QUE NO LO HE MANDADO NI LO MANDARE POR COMO LO MENCIONO, DESCONFINA, MI RECLAMO ES QUE CUMPLAN CON LO QUE DICEN DEL BONO DE BIENVENIDA, NI SIQUIERA HE DEPOSITADO LOS 200 QUE ME PIDEN POR QUE ME IMAGINO QUE SON CAPACES QUE NI ESOS ME LOS REGRESAN. ES POR ESO QUE ACUDO A USTEDES PARA VER SI ME PUEDEN DAR UNA SOLUCION A MI CASO, SE LOS AGREDECERIA DEMACIADO.

Dear cortrox422,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and casinos are allowed to request various documents in order to confirm a player's identity.

Therefore, the only thing I can recommend is that you fully cooperate with the casino and provide the required documents as soon as possible. Please, keep us informed about any further developments.

Thank you in advance for your reply.

Best regards,

Kristina

Dear cortrox422,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.