Playdoit Casino - La cuenta del jugador ha sido bloqueada.

they invent anything to freeze your account when you win and meet the requirements of their bonuses

inventan cualquier cosa para congelarte la cuenta cuando ganas y cumples los requisitos de sus bonos

Dear daniel,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail? Do I understand correctly that your account has been blocked?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good day at the time of sending my identity documentation to verify my account and thus be able to collect said bonus already fulfilled, they tell me no because I have 2 accounts and they ask me what is the reason for 2 accounts which they assure is so. and I no longer received any better response that they do not give any bonus if they do not comply and they waste time and delude people with deception apart from having a high requirement to fulfill the bonus so that it is almost unlikely to fulfill it, you fulfill it and they find a way not to do it to you valid for any reason I send test photos take a screenshot for the same in case something shady happens like what happened. Thank you very much for your attention.

Buen día al momento de enviar mi documentacion de identidad para verificar imi cuenta y así poder cobrar dicho bono ya cumplido me dicen que no por que tengo 2 cuentas y me preguntan que cual es el motivo de 2 cuentas el cual lo aseguran es así. y ya no recibí ninguna respuesta alguna mejor que no den nada de bono si no cumplen y hacen perder tiempo e ilusiona gente con engaños aparte de tener requisito alto para cumplir bono para que sea casi improbable de cumplirlo lo cumples y buscan la manera de no hacértelo válido por cualquier motivo alguno envio fotos de prueba tome captura por lo mismo por si llegara a pasar algo turbio como lo sucedido. Muchas gracias por su atención.

Thank you for your reply, daniel. Could you please advise if there is a chance that you have opened more than one account at this casino?

Hello from me it would not be absurd because in fact I know that it is not valid to have more than one

Hola de mi parte no sería absurdo por que de echo se que no es válido tener más de una

Could you please advise if you have passed the verification before the casino blocked you? Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here. Thank you in advance.

When I sent my documentation to verify account identity, it was when my account was frozen

Al momento de enviar mi documentación para verificar identidad de cuenta fue cuando me congelaron la cuenta

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

The truth is I don't know for sure in my home there are many people and more come and go

La verdad no se con certeza en mi hogar son muchas personas y entran y salen más

Thank you very much daniel for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello daniel,

I will assist you with the complaint from now on. I'll try to contact the casino representative in order to learn more information. I hope I'll be able to get a reply soon.

We would like to ask Playdoit Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear daniel,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.