PlayFast Casino - El jugador no puede terminar su bonificación.

I won a total of 16000e with the bonus

I kept asking why the recycling requirement isn't decreasing they didn't reply but just contact me by email .. well I was playing more in between and now I asked about it they said I was playing too high and my winnings will be denied.

Voitin bonuksella yht 16000e

Kyselin jatkuvasti miksi ei kierrätysvaatimus pienene he eivät vastanneet muutakuin ota yhteyttä sähköpostiin.. no pelailin lisää siinä välissä ja nytku kyselin asiasta ni kertoivat että pelasin liian isolla panoksella ja että voittoni evätään.

Hello Matias,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward in the case.

What kind of bonus did you use to accumulate your current winnings? Could you please advise if you are able to see your betting history? When was the last time you communicated with the casino?

Please note that it is very common for the casino to have a max bet rule for their bonuses, which when the player breaches, the casino has every right to void the player's winnings.

Looking forward to your answer and I hope we will be able to help you out with your issue.

Regards,

Nick

Dear Matias,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.