PlayFast Casino - La retirada del jugador se ha retrasado.

Have asked for dozens of documents and even paid ones and accepted everyone but still not withdraw my money. Now, put my account in for security reasons. I have been waiting for 2 months for my money and only made one withdrawal successfully. Still not getting 8h

Ovat pyytäneet kymmeniä dokumentteja ja jopa maksullisia sellaisia ja hyväksyneet kaikki mutta eivät kotiuta rahojani silti. Nyt laittoivat tilini turvallisuus syistä tarkasteluun. Olen odottanut 2kk rahojani ja vain yhden noston tehnyt onnistuneesti. Edelleen 8t saamatta

Dear Ida,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify if you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have passed confirmation

Olen läpäissyt vahvistuksen

They have repatriated one € 1,000 withdrawal. Have asked for confirmations from all over the world and all accepted. The document then.

After I sent them a paid document they put in that account for security reasons.

Here are some of their answersab

He ovat kotiuttaneet yhden 1000 euron noston. Ovat pyytäneet kaikenmaailman vahvistukset ja kaikki hyväksyneet. Dokumentit siis.

Sen jälkeen kun lähetin heille maksullisen dokumentin niin laittoivat että tili on turvallisuussyistä tarkistuksessa.

Tässä muutamia heidän vastauksiaab

Thank you for your reply, Ida. Could you please advise what payment method to withdraw your winnings have you opted for? Was it the same one you used to withdraw previously?

What is the current status of your withdrawal request, please? Is it marked as pending or processed in your account?

I am not allowed to repatriate at all. Bank transfer has been used in both

En saa tehtyä kotiutusta ollenkaan. Pankkisiirtoa on käytetty kummassakin

Thank you very much Ida for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ida,

I looked at your complaint and will do my best to help you. I would like to invite PlayFast Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

What happens if the casino does not respond within that time?

Mitä tapahtuu jos casino ei vastaa tuon ajan sisällä?

Still, I am able to play games even though they say the account is for security reason in check. It's been two weeks. I have been waiting for my money for two months

Silti pystyn pelata pelejä vaikka heidän mukaansa tili on turvallisuus syystä tarkastuksessa. Ollut ko kaksiviikkoa. Olen kaksi kuukautta odottanut rahojani

I'm even thinking about hiring a lawyer when piss is about a large sum measure I don't know if it helps anything when the casino is foreign

Mietin jopa asianajajan palkkaamista kun kuse on noin isosta summasta mitta en tiedä auttaako se mitään kun kasino on ulkomaalainen

Dear Ida,

if they'll not respond I'll give them additional 7 days. If they'll not respond after 2 weeks (total time) I will close the complaint as unresolved, unfortunately. In that case, you can try to contact Curacao gaming license but I don't recommend you to hire a lawyer, it's a waste of your money.

We would like to ask the PlayFast Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.