PlayWithMe Casino - Se han pasado por alto los intentos del jugador para cerrar la cuenta.

I twice asked to close my account, once via email and once in the chat. Nothing happens.

Olen kahdesti pyytänyt sulkemaan tilini, kerran sähköpostilla ja kerran chatissa. Mitään ei tapahdu.

Dear Jovain,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward the email and screenshot showing that you have sent requests for your account’s closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey Petronella!

I forwarded the email to the address you provided.

Hei Petronella!

Välitin sähköpostin antamaasi osoitteeseen.

Thank you very much Jovain for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Now I will try to contact PlayWithMe Casino to join us and explain why after several requests from the player to close his account is it still open.

The case can be closed. I caught Mary in the chat and she took care of it. Thanks to him for the action. Have a nice summer!

Tapauksen voi sulkea. Sain Marian kiinni chatissa ja hän hoiti asian kuntoon. Kiitokset hänelle toiminnasta. Hyvää kesän jatkoa!

Dear Jovain,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick

Casino.Guru