Pocket Play Casino - El retiro del jugador se ha retrasado.

Hello .. I submitted a withdrawal of 500 € on May 28th, since May 30th I have been verified with confirmation! I was told that it would take 1-3 days for the withdrawal! In the live chat I am now told that there are problems with my payout and that I should wait. I don't get any further information and no email

LG

Hallo ..habe am 28.5 eine Auszahlung von 500€ eingereicht ,seit dem 30.5 bin ich verifiziert mit Bestätigung! Mir wurde gesagt das es 1-3 Tage dauert mit der Auszahlung! Im live Chat wird mir jetzt gesagt das es Probleme mit meiner Auszahlung gibt und das ich warten soll . Bekomme keine weiteren Informationen auch keine Email

LG

Dear DeeDragee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

Dear DeeDragee,

Has there been any news? Have you received your withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.