Powbet Casino - La retirada del jugador se retrasa.

Dear Guru Team,

Last Friday, I deposited 1500€ and won 2500€.

I've been trying to make a withdrawal, but nothing seems to be happening.

I've already contacted support, and they told me my withdrawal is being processed.

I was informed by the casino that a KYC verification isn't necessary at this time, so I haven't undergone one.

Of course, I am able to confirm my identity, but the casino has insisted that a KYC verification is not needed at the moment.

I would really appreciate if you could look into this matter, given that the casino has a high rating here on Guru.

Sehr geehrtes Guru Team,

ich habe am Freitag 1500€ eingezahlt und 2500€ gewonnen.

Nun möchte ich meine Auszahlung tätigen aber es tut und tut sich nichts.

Den Support habe ich schon gefragt, da heißt es meine Auszahlung wird bearbeitet.

Eine KCY Prüfung ist nicht möglich weil ich keine KCY Prüfung machen soll ( sagt das Casino)

Natürlich kann ich mich bestätigen, aber es ist keine KCY Prüfung zur Zeit notwendig, sagt das Casino.

Ich würde mich freuen wenn Sie sich den Fall angucken, weil hier auf Guru hat das Casino ja einen hohen Index

Dear patrickpatzak90,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Could you please provide a screenshot of the withdrawal request as it appears in your casino transaction history?

Looking forward to hearing from you.

Best regards,

Tomas

Hello,

The first €500 was paid out today. That actually went really quickly, now we're still missing €2000

But they are split.

I will then give feedback here!

Hallo,

die ersten 500€ wurden heute ausgezahlt. Das ging eigentlich wirklich schnell, nun fehlen noch 2000€

Die aber gesplittet sind.

Ich werde dann hier Rückmeldung geben!

Can be closed

Kann geschlossen werden

Dear patrickpatzak90,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru