Powbet Casino - Los esfuerzos de retiro del jugador se vieron obstaculizados por problemas de accesibilidad del sitio web.

This happened at the powbet casino...

I went to withdraw my earnings of 500 euros, and all of a sudden, I couldn't access their website due to their licensing issues. Up until then, I had never encountered any issues; whenever I lost, they let me in. But when I went to withdraw my money, suddenly, I could no longer access the site... Even more, I tried contacting support, but they never answer me. I want my money back, but it's not possible to log in to the site to withdraw it...

Esto fue en el casino powbet...

Fuy a retirar mis ganancias 500 euros y derrepente no me dejaba entrar en su página debido a su licencia hasta aquí nunca había tenido problemas siempre que perdía me dejaba cuando fuy a retirar mi dinero derrepente nunca más me fue la pagina... Y además me intento poner en contacto con el soporte y nunca me contestan quiero mi dinero pero no es posible entrar en la página para retirarlo...

Dear Rieskraps,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Powbet Casino.

I checked the casino website and the website seems to be accessible from Spain.

Could you please advise if you requested a withdrawal from the casino already? Have you completed the verification of your account? Did you withdraw successfully from the casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, suddenly he stopped me and they rejected my deposit and I started trying to get in touch with support but they never ever answer and they tell me that I can't enter their casino... But also from any kind of laptop or bad or anything... .. It's like they blocked me from paying me...

No derrepente me dejó de ir y rechazaron mi depósito y empeze a intentar ponerme con support en contacto pero nunca jamás se contestan y me dice que no puedo entrar en su casino... Pero además desde ningún tipo de laptop ni mal ni nada.... Es como que me bloquearon para no pagarme...

I had never withdrawn before, in fact I withdrew and I still kept spending and playing because I knew that I had that withdrawal pending but it never left me and it never let me connect anymore...

Nunca había retirado antes de hecho retire y aún seguí gastando y jugando porque sabía que tenía ese retiro ahí pendiente pero nunca más me fue y nunca me dejó conectarme más...

What's more, look, I just tried to enter from your address that already changed to mine, which was only powbet and I put this Powbet1.com/es/?viewType=casino and I get this

Which means that they block on purpose because they know that I want to withdraw my money and I can't enter in any way, that is, it leaves you and not me.?.....

Very rare...

Es más mira acabo de intentar entrar desde tu dirección que ya cambiaba a la mia que solo era powbet y puse esta Powbet1.com/es/?viewType=casino y me sale esto

Lo cual quiere decir que bloquean aposta porque saben que quiero retirar mi dinero y no puedo entrar de ninguna de las maneras osea te deja a ti y a mi no.?.....

Muy raro...

Thank you very much, Rieskraps, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Rieskraps!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Thank you when you have an answer will you tell me?

Gracias cuando tengas una respuesta me la comentas?

The casino will hopefully give response in this thread within two weeks. If there will be no response given the complaint will be closed as unresolved, which will lower the casino safety index and push them towards participating in resolving complaints.

Ok let's hope they tell it because if it's not directly a scam....

Ok esperemos que la dean porque si no es directamente una estafa....

Dear Customer, 

Thank you for reaching out to us. 

We kindly request you to use "Chrome" browser to access our website as it works efficiently on this platform. 

In case you still have difficulty in accessing our site then do let us know.

We appreciate your cooperation! 

Sincerely, 

Powbet

I have already used it and it does not work with any chrome or with any type of browser I have tried it with all... Those are lies and what about not answering e-mails as explained?

Ya lo he utilizado y no va con ningún chrome ni con ningún tipo de navegador lo he intentado con todos... Eso son mentiras y lo de no contestar a los e-mail como se explica?

This is in case there were any doubts in the matter...

Esto es por si quedara algún tipo de duda en el asunto...

And don't say it's my connection because I've tried 20 different Wi-Fi and with data and it never works...

Y no digais que es mi conexión porque he probado con 20 wifi diferentes y con datos y nunca va...

With data:

Con datos:

With Wi-Fi:

Con wifi:

In fact, they tell me that they don't even have a license here in Spain... In other words, do you accept payments from Spain but they don't have a license?... Very strange...

De hecho me dicen que nisiquiera tienen licencia aquí en España... Es decir aceptas pagos desde España pero no tienen licencia?... Muy raro...

Either they pay me my €500 that I earn or the €890 that I spend but they have to give it to me...

O me pagan mis 500€ que gane o los 890 que gaste pero me lo tienen que dar...

By the way, to continue demonstrating... Here he left this for you....

Por cierto para seguir demostrando... Aquí os dejó esto....

And that:

Y esto:

Dear CasinoGuru Team, 

Thank you for your opinion. 

We have checked the issue with the relevant department and we kindly advise the customer to use our mirror link for Spain i.e. Powbet100.com 

In case the issue persists, we kindly request the customer to provide us the screenshots or a screen recording of them accessing the website on our email: support@powbet.com 

We assure that we are dedicated to provide the solution as soon as possible. 

Thank you for your cooperation! 

Best regards, 

Powbet 

Ok let's see but if the page still doesn't go...

Ok vamos a ver pero si la página sigue sin ir...

Nothing like I replied to the email, there is no solution, it does exactly the same... He left you the videos of both Wi-Fi and data...

Well here he doesn't leave videos but he left you the screenshot...

Nada como os conteste al correo igual no hay solución hace exactamente lo mismo... Os dejó los videos tanto de wifi como de datos....

Bueno aquí no deja videos pero os dejó el pantallazo...

Rieskraps, have you also tried to clear cookies and use incognito mode? If yes, and it still does not work, please, communicate with the casino support as they have requested.

I've tried everything... And it doesn't work in any of the two ways from the computer or from anywhere... If it were everything it would be wonderful but no... It won't be any easier for them to withdraw everything in my account for the card that was set to the one they will charge me and the problem was over... It would be the easiest solution...

Lo he intentado todo... Y no va de ninguna de las formas bi desde ordenador ni desde ningún sitio... Si fuera todo sería maravilloso pero no... No será más fácil que retiren todo lo que hay en mi cuenta para la tarjeta que estaba puesta a la que me cobrarán y se acababa el problema... Sería la solución más fácil...

Rieskraps, please, try to contact the casino support via the mentioned e-mail.

Meanwhile I would like to ask Powbet Team, if it is possible to withdraw funds that player has in the accout without logging them in?

Yes, because if they don't let me log in, it's impossible... Hahaha we can do everything here for the record because they take a long time to answer by email...

All they have to do is... Deposit what I had, which was 500.42, into the account I paid with is not that difficult...

Si porque si no me dejan iniciar sesion es imposible... Jajaja podemos hacerlo todo por aquí pa que quede constancia porque por mail tardan bastante en contestar...

Lo único que tienen que hacer es... Ingresar me lo que tenía que eran 500.42 en la cuenta con la que pague no es tan difícil...

They already have everything by mail with videos and screenshots so let's see what solution they're going to give me... Because I don't know...

Tienen ya todo por el correo con videos y con capturas así esq aver que solución me van a dar... Porque no se yo...

They still don't give solutions that if advertising they keep sending me knowing that it won't let me enter their page from any point....

Siguen sin dar soluciones eso si publicidad siguen mandandome sabiendo que no me deja entrar en su página desde ningún punto....

Now say that if this shows that they have blocked me and I don't know how why I have even tried to enter from the United Kingdom, USA, etc., changing IP and everything, and it does not give me any solution, give me my money.... They do not even answer now already...

Ahora di que si esto demuestre que me han bloqueado a mi y no se como porque he intentado hasta entrando desde Reino Unido EEUU etc cambiando ip y todo y a mi no me deja de ninguna forma solución ya denme mi dinero.... Ni siquiera contestan ahora ya...

I have shown them that it is not going on a laptop or a mobile phone or a tablet or anything and after sending 18 emails proving it, they tell me that they are going to pass it on to the corresponding office to be patient after not paying me during the 15 days... That is to say that now they will pass me by and if I saw you I don't remember....

Les he demostrado que no va ni en laptop ni en movil ni en tablet ni en nada y después de mandar 18 emails demostrando lo me dicen que lo van a pasar al despacho correspondiente que tenga paciencia después de no pagarme durante los 15 días... Es decir que ahora pasarán de mi y si te ví no me acuerdo....

.... This is now we are going a little further and my after several e-mails with 1000 proven captures they put me this...

.... Esto es ya vamos poco más y se tiende mi después de varios e-mails con 1000 capturas demostradas me ponen esto...

Come on, now the technical team won't even answer me...

Vamos que ahora ya ni me contestara el equipo técnico...

Dear Pavel, 

We are in communication with the customer via email in order to sort out their technical issue in accessing the website. 

About your question of withdrawing the funds, we would like to inform that a verification of the account would be necessary in order to proceed with it. 

We hope this clarifies the things to you, thank you for your cooperation! 

Best Regards,

Powbet

Whenever you want, we can verify it. There is no problem. Give me an e-mail so that I can send you everything you need. I don't have any problem. DNI in front and behind, an invoice that shows that it is me and a photo of the card? I have it all... But I want my f*** money.... And stop making excuses... By the way, I was finding out a bit and I think that his way of acting is completely illegal because I spent like €800 on his casino and from €150 verification is also necessary... But of course while you spend nothing happens, you just ask for verification to withdraw and put people in difficulty...

Cuando quieras la verificamos no hay ningún tipo de problema dame un e- mails pa que te pase todo lo necesario no tengo ningún tipo de problema DNI por delante y por detrás una factura que demuestre que soy yo y foto de la tarjeta? Lo tengo toso... Pero quiero mi p*** dinero.... Y dejar de poner excusas... Por cierto me estuve informando un poco y creo que su manera de actuar es completamente ilegal porque gaste como 800€ en su casino y a partir de los 150€ es necesario también la verificación... Pero claro mientras gastas no pasa nada solo pedis la verificación pa retirar y poner en dificultad a las personas....

Powbet team, is it possible to verify the account using just e-mail?

Dear Pavel, 

We have decided to pay out the customer's balance as per their request. 

In order to pay out the balance manually, we have requested the customer's bank details via email. 

The payout will be processed as soon as we receive the required details. 

In addition, we sincerely apologize for the inconvenience caused to the customer in accessing our website. 

Sincerely, 

Powbet

Thank you for your response and cooperation, Powbet Team!

Rieskraps, please, let us know when you will receive your funds!

As soon as they pay me and I have the income, I'll leave the comment here while I don't trust it... After 20 days of fighting... Let's see as soon as I receive if I receive this, he told you....

En cuanto me paguen y tenga el ingreso dejo aquí el comentario mientras no me fio.... Después de 20 días de lucha... Aver en cuanto reciba si esq recibo os comentó....

At the moment I have not even received the email replying to all the information... I am beginning to have some mistrust... I'll tell you.

Por el momento no he recibido ni el mail de contestación a toda la informacion... Estoy empezando a tener algo de desconfianza... Ya os iré diciendo.

I have just received the money in the form of an immediate transfer... So yes, I have received it. At last...

Justo acabo de recibir el dinero en forma de transferencia inmediata.... Así que si lo he recibido. Por fin...

Dear Rieskraps,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system.

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team