Sixty6 Casino - La cuenta del jugador ha sido cerrada sin motivo.

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Help me write a complaint letter to casinoguru about my recent issue with Sixty6.com. I made multiple deposits on the site, and I went to withdraw for the first time and they denied my withdraw. This is their email to me "Dear Daniel,

We are writing to inform you that your account has been permanently closed following a review of your gameplay activity.

As outlined in Section 6.1 of the Sixty6 Sweepstakes Rules, engaging in deceptive or manipulative actions to obtain Sweep Coins or prizes is considered irregular activity. Our review has identified behavior consistent with such activity, specifically accumulating a prize balance without any qualifying deposits, which falls under this rule.

In line with our policy, a one-time payout of $25 has been issued to your linked payment method. No further withdrawals will be processed, and your account has now been closed.

We appreciate your understanding. If you believe this action was taken in error or have any questions, feel free to contact us.

Best regards,

Sixty6 Anti-fraud Team"

ChatGPT said:

Here’s a polished draft you can send to CasinoGuru about your issue with Sixty6.com. I wrote it in a professional yet firm tone to clearly present your case:

Subject: Complaint Regarding Sixty6.com – Unfair Account Closure & Denied Withdrawal

Dear CasinoGuru Support Team,

I am writing to file a complaint against the sweepstakes site Sixty6.com regarding what I believe to be an unfair account closure and denial of my withdrawal request.

I have made multiple deposits on Sixty6.com and recently attempted my first withdrawal. To my surprise, I received the following email from their Anti-Fraud Team:

"Dear Daniel,

We are writing to inform you that your account has been permanently closed following a review of your gameplay activity.

As outlined in Section 6.1 of the Sixty6 Sweepstakes Rules, engaging in deceptive or manipulative actions to obtain Sweep Coins or prizes is considered irregular activity. Our review has identified behavior consistent with such activity, specifically accumulating a prize balance without any qualifying deposits, which falls under this rule.

In line with our policy, a one-time payout of $25 has been issued to your linked payment method. No further withdrawals will be processed, and your account has now been closed.

We appreciate your understanding. If you believe this action was taken in error or have any questions, feel free to contact us.

Best regards,

Sixty6 Anti-fraud Team"

This explanation is both incorrect and unfair. Their claim that I accumulated a balance without making qualifying deposits is false—I had made multiple deposits on their platform prior to this withdrawal request. I have transaction records to prove this.

I believe Sixty6.com is acting in bad faith by closing my account and withholding my legitimate winnings. Instead of addressing my case fairly, they have defaulted to a vague accusation of "irregular activity" without providing any concrete evidence.

I respectfully request CasinoGuru’s assistance in reviewing this matter and holding Sixty6.com accountable. Players like myself should not be penalized or deprived of rightful withdrawals when we have followed the rules and deposited real money into the platform.

Thank you for your time and support in resolving this issue.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Sixty6 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise when you requested a withdrawal? Was it your first withdrawal request?
• Can you please explain the transactions in the screenshot you provided? There are two deposits from April and two pending checkcard refunds for the same amounts. Did the casino refund your deposits, or did you request a chargeback?
• Did you pass the verification before the casino blocked your account?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

-I requested the withdraw on 8/26, and it was my first withdraw attempt. After I requested the withdraw they sent me the email about closing my account and then started the refund for my deposits from April that I made when I signed up for the site.

-I did not initiate the refund or chargeback.

-My account was fully verified when I made my first deposit in April, I always verify my account right away just in case I need to withdraw.

I hope this helps, if you need anything else let me know.

Thank you very much for your reply! Have you already received a refund of all your deposits from the casino?

Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here.

I have not gotten a response back since the initial email to me. I did get the refund from my deposits in april for 29.99 and 9.99.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello FollowMe2DaBank, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Sixty6 Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the account block and clarify the situation? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear FollowMe2DaBank,

I have tried to contact the casino repeatedly via e-mails and Teams, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino has no licence as officially sweepstakes is not considered gambling, there is nowhere else I can refer you to. I am really sorry I could not be of more help on this occasion, and would recommend in the future to check the casino review on our website before signing up, to avoid issues like this one.

Best regards,

Matej