Rarebet Casino - El retiro del jugador se retrasa debido a problemas de verificación.

hello I would like to file a complaint

i saw that other players had problems with this casino

my problem is they tell me they have to do a kyc verification

the first one was refused I'm waiting for the second one but I think it's a scam

what should I do

i'm going to go to court if I don't get my money back

Dear bryancordey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Which documents were approved and which documents weren't approved?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Thank you for your response, but I don't understand why.

First of all, the verification of proof of address was refused by the rare.bet site being domiciled in Switzerland

I was able to make 2 withdrawals on February 13, 2025 without verification but then on March 4, 2025 until now I can no longer make a withdrawal without this verification.

they must accept Swiss players so it makes no sense that they do not approve

here is their answer given that I live in a country where the language does not speak English I do not understand their answer

According to our regulations, you must provide a document in English.

Thanks for your reply.

• Could you please list which documents you provided for 'proof of address' What type of the document was that (utility bill, phone bill, electricity bill, confirmation from your municipality)? Did you provide a document that had your name and address, and was issued within the last 3 months?

Please let me know.

If you wish to submit a screenshot you can do so directly in the complaint thread, alternatively, send the information to my email at tomas@casino.guru

Kindly submit any relevant communication you received from the casino on the topic here or to my email.

Thanks for your cooperation. I apologize for the inconvenience.

Dear bryancordey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.