RealSpin Casino - El jugador experimenta un retraso en el retiro y un soporte que no responde.

I have more than 1 problem ... The first 1 is after 5 days of asking about my withdrawal the live chat still have no idea same robotic answers all the time I have screen shot the whole live chat conversations with several people they all send the same rubbish..... Second thing I read in the responsible gambling tools they set limits as soon as you contact the live chat but it's the same as the withdrawal they haven't got a clue they refuse to answer any questions just robotic answers they have no responsibility for any player they keep your money in the hope you will play it away ....

Dear Cabra54,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RealSpin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Is the withdrawal still pending in your account? Could you please share a screenshot of your withdrawal with the status and date visible if possible?
• Which responsible gambling tool have you attempted to activate? Is any tool accessible directly from your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Cabra54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.