hace 2 añosOriginalTraducción
The casino provides good bonuses to get your deposits locked. If you take any bonus and play any microgaming slots it gets recognised as Immortal Romance slot on their backend. Immortal romance is forbidden to play. They worngfully removed 8500 euros of winning of my account(I have video proof). I send them the proof about the bug. I send 10 inquiries with proof about the site bug 12 days ago to force a reply from casino. They say they will conduct an investigating of the issue with the video proof I ve provided and they will contact me shortly. 12 days later they do not reply even to me at all. At least I was expecting a reply saying we are still looking on it or something, please do worry it takes longer, but nothing yet!
- Buggy website, new games are not categorised correctly
- microgaming provider filter is mixted up with hacksaw and other providers
- manual bonus add, manual wagering update
- buggy backend, leads to wrongfull cancelation of bonus if you play any microgaming slot
- slow and unresponsive support, no live chat, quick replies only to add bonus and lock the deposit
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