hace 7 mesesOriginalTraducción
I won 800€.
I was already verified and the casino rules say only above 2000 a further verification is required, but okay, not even that important.
The Casino wouldn’t even inform me that there was a problem but I had to push the whole process all the time, while I got different requests each time, from different employees. After I fully fullfilled them, I each time got new requests, not even compliant with their own stated rules on their page. They say pdf files are ok on page but then deny it in emails. They say withdrawal up to 2000€ without further/special verification is possible but invent new already fullfilled requirements each time.
In their own documents section one can see that they haven’t even checked all my documents (the ones that were relevant and fullfilled all requests). That page also shows what is still needed while 2 employees claim that they have already been fullfilled.
dI never witnessed such a behavior, I was absolutely willing to withdraw within the first hours or days, while they maltreated me. After so much problem causing I realized I would never see my money again and so I gambled it away.
I was already verified and the casino rules say only above 2000 a further verification is required, but okay, not even that important.
The Casino wouldn’t even inform me that there was a problem but I had to push the whole process all the time, while I got different requests each time, from different employees. After I fully fullfilled them, I each time got new requests, not even compliant with their own stated rules on their page. They say pdf files are ok on page but then deny it in emails. They say withdrawal up to 2000€ without further/special verification is possible but invent new already fullfilled requirements each time.
In their own documents section one can see that they haven’t even checked all my documents (the ones that were relevant and fullfilled all requests). That page also shows what is still needed while 2 employees claim that they have already been fullfilled.
dI never witnessed such a behavior, I was absolutely willing to withdraw within the first hours or days, while they maltreated me. After so much problem causing I realized I would never see my money again and so I gambled it away.
- Problem awareness
- Offer for support after some time
- Obviously quality management processes
- Excuses for not paying out
- Catastrophic support
- No complaint management
- No compliance with own rules
Mason Slots Casino
hace 6 meses
Dear leonida20,
We sincerely apologize for the issues you encountered during your withdrawal process. Your feedback is very important to us, and we are truly sorry for any frustration and inconvenience you experienced.
We are committed to providing a smooth and transparent process for all our players, and it is concerning to hear that we did not meet your We kindly ask that you reach out to our support team.
Our team will review your case to ensure that any issues are resolved promptly and to your satisfaction.
Thank you for bringing this to our attention, and we hope to restore your confidence in our casino.
Best regards,
The Mason Slots Team
We sincerely apologize for the issues you encountered during your withdrawal process. Your feedback is very important to us, and we are truly sorry for any frustration and inconvenience you experienced.
We are committed to providing a smooth and transparent process for all our players, and it is concerning to hear that we did not meet your We kindly ask that you reach out to our support team.
Our team will review your case to ensure that any issues are resolved promptly and to your satisfaction.
Thank you for bringing this to our attention, and we hope to restore your confidence in our casino.
Best regards,
The Mason Slots Team
