Reseñas de chichi8888

Casino Guru

Queremos que los jugadores entiendan las apuestas.

hace 1 mesOriginalTraducción
Amazing casino - would be full positive if the payout times weren't so long but amazing nonetheless.

Great staff and good bonuses.
  • No player loyalty bonuses
  • Bad player rewards
  • No free spins
  • RTP low
hace 6 mesesOriginalTraducción
⛔RUDE STAFF
⛔ MISLEADING PROMOTIONS
⛔LONG PAYOUT TIMES

They expect the customer to know exchange rates from € ....then the chat agents belittle you for not knowing said rates. I'm pretty sure they got fake games too
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  • Nothing
  • Everything
Casino Rocket
hace 6 meses
Hi chichi8888,

Thank you for taking the time to share your concerns and feedback with us.

The promotions we offer are usually sent in the currency set on your account. If this has not been the case with you, I would be more than happy to look into it so that we may have it corrected. I would need your email address linked to your account to do this for you.

At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment.

We sincerely apologize if our Customer Support team has not given satisfactory service. One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this. As well as I can assure you that we do not have any fake games linked to our casino. Per our terms and conditions, the main currency measured is in Euros, and we apologize that you would need to adhere to the equivalent amount when dealing in your currency. With the constant fluctuations in the exchange rates, this is the best method that works for us.

We appreciate your understanding and if there is anything we can do to improve your experience, please let us know.

Sincerely,
Casino Rocket
hace 9 mesesOriginalTraducción
Shit casino. The entire reason I joined and deposited was to play crazy time. Was told 🤷🤷 and to expect an email - haven't received an email and now since my deposit is gone (good luck finding a game you can ACTUALLY PLAY with an active bonus) l won't be returning. The games are outdated, the layout is outdated, staff are nice. Oh and VPNS are forbidden? Like what in the 2006 year is this casino living in? I'll be seeking compensation since they operated in Australia
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  • Chat staff
  • Everything else
hace 1 añoOriginalTraducción
Poor customer help, no live chat - deposited neosurf and even though I sent them a screen shot of my neosurf account with nothing - they said it was going to be 8HOURS for it to become available. They also have these pop up ads that are impossible to click out of - just another greedy casino with poor customer help. AVOID.
hace 1 añoOriginalTraducción
WARNING FOR USERS - POSSIBLE ID THEFT
My documentation for verification was set pending for 44 days!! When I finally asked the help agent they told me that I WOULD HAVE TO WIN MONEY FIRST FOR THEM TO EVEN TAKE A LOOK AT MY DOCUMENTS!!

WHY WOULD ANYONE DEPOSIT MONEY INTO A CASINO WHEN YOU AREN'T VERIFIED?
they have this idiotic marketing ploy to make you deposit money first - then if you win - you must go through the verification process?
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hace 1 añoOriginalTraducción
money hungry, disgusting scam site!! Cannot deposit while waiting over a week for my winnings (crypto) to be withdrawn?! whats the point in that? They're loosing money by not allowing people to deposit while waiting for winnings. it's 2023 - CRYPTO takes minutes - not days.
hace 1 añoOriginalTraducción
Locked my account for asking why the bonus didn't apply to me - asked me every little detail about my personal data and basically waited for me to mess up - then locked my account ...OVER $6! Disgusting scam site.
hace 1 añoOriginalTraducción
Unfair terms and conditions- chat agents are lazy especially JEAN - let’s you play games which go against coupons then wont help you find games which you are allowed to play. NEVER playing with them again.
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