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Hi there,
Regards!
I need to get in touch with the accounts team, and verify my proof of address myself, I do not know what else I can send to you guys to prove that I am living on ***************** ALBERTA CANADA *******. My bank statement that Id sent reflected that, same with my car insurance policy. I have been in touch with Dane and he sounded very unhelpful for my case. I admit I swore but due to the fact that I am so annoyed and frustrated that he keeps on telling me that my address was mismatched since day 1,, In fact I had send multiple times my bank statement and insurance policy thru email with the same address. My Drivers License also reflected my address as the above mentioned address.
I am sending this Email, due to the fact that this is the first time that had happened to me. I have bunch of accounts online, and I keep on supporting every websites that I can play, but this is the worst experience that I ever had. I hope you guys can sort this out as soon as possible. This issue has been ongoing since June 21, 2022. Dylan and I exchanged some conversation to formally send this to the accounts team and tell me exactly what is going on? If not, I have to raise this issue to the team leader and that is according to your complaints and disputes rules.
Thank you very much!
** this is my recent mail to them, if someone else is having issues, you are not alone
Regards!
I need to get in touch with the accounts team, and verify my proof of address myself, I do not know what else I can send to you guys to prove that I am living on ***************** ALBERTA CANADA *******. My bank statement that Id sent reflected that, same with my car insurance policy. I have been in touch with Dane and he sounded very unhelpful for my case. I admit I swore but due to the fact that I am so annoyed and frustrated that he keeps on telling me that my address was mismatched since day 1,, In fact I had send multiple times my bank statement and insurance policy thru email with the same address. My Drivers License also reflected my address as the above mentioned address.
I am sending this Email, due to the fact that this is the first time that had happened to me. I have bunch of accounts online, and I keep on supporting every websites that I can play, but this is the worst experience that I ever had. I hope you guys can sort this out as soon as possible. This issue has been ongoing since June 21, 2022. Dylan and I exchanged some conversation to formally send this to the accounts team and tell me exactly what is going on? If not, I have to raise this issue to the team leader and that is according to your complaints and disputes rules.
Thank you very much!
** this is my recent mail to them, if someone else is having issues, you are not alone
- 24/7 customer support, but Accounts team are not. so if the customer support can not answer your questions , you have to wait
- few customer support professionals isnt professionals. thumbs down to DANe, thumbs up to Dylan
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