hace 1 añoOriginalTraducción
they are frauds. do not play at this casino. they are going to eat me 3200 euros. They closed my account and do not respond to emails. it is not to trust them. I used to withdraw in 10 minutes and now they are closing accounts for not paying. crooks!!!
9
Pledoo Casino
hace 1 año
Hello Nikospx177,
We are sad to hear that you had this experience at our casino. In cases like these, we try to be as objective as possible. Mostly we need to abide by our Terms and Conditions, AML/security obligations, and overall casino standards and metrics.
This is an open review for everyone to see, so we will keep some data hidden.
To put it as simply as possible; you created two accounts and used bonuses for both of them. You requested permanent account closure for your first account and then after 2 months created a new one with a different email.
From your perspective, we could agree that this seems a bit unfair, but from a general casino procedure perspective, this is a common practice. Multiple account creation is not allowed and is rarely tolerated in any online casino.
Furthermore, your deposit was refunded and your first account (by deposit/withdrawal deduction) was already profitable.
Once again - we are sorry that you had this experience, but in conclusion, we can confidently claim that the matter was handled properly on our end.
Hope this helps!
Best of luck,
Pledoo Team
We are sad to hear that you had this experience at our casino. In cases like these, we try to be as objective as possible. Mostly we need to abide by our Terms and Conditions, AML/security obligations, and overall casino standards and metrics.
This is an open review for everyone to see, so we will keep some data hidden.
To put it as simply as possible; you created two accounts and used bonuses for both of them. You requested permanent account closure for your first account and then after 2 months created a new one with a different email.
From your perspective, we could agree that this seems a bit unfair, but from a general casino procedure perspective, this is a common practice. Multiple account creation is not allowed and is rarely tolerated in any online casino.
Furthermore, your deposit was refunded and your first account (by deposit/withdrawal deduction) was already profitable.
Once again - we are sorry that you had this experience, but in conclusion, we can confidently claim that the matter was handled properly on our end.
Hope this helps!
Best of luck,
Pledoo Team
