hace 11 mesesOriginalTraducción
Before I start playing at a casino, I want to test it. So, I made a minimum deposit of 20€. I made some wins and I tried to withdraw ONLY 40€. I never used bonus etc. I made KYC verification and I was waiting. They sent to me an email was saying that they don’t accept Revolut, even I made the deposit with that card. I sent back my Skrill. They didn’t accept it! I sent again another card. They wanted more info! I sent them a statement which rejected! I’ve sent them a screenshot from my account. Then they wanted again my address. I’ve sent them again with a bill! They rejected again and asked me for my ID card which they had it! Rejected again!!!!!Then Asked for my passport! I’ve sent it and they rejected again and asked me for my ID card again….After all these, I just bet 40€ and left! I don’t care about 40€! But I’ve never seen something like this before!!!! I’m wondering if it was 400€….
- KYC verification
- They will ask again and again same papers
Stelario Casino
hace 11 meses
Dear Speechy,
We would like to notify you that all documents for account verification are requested according to the current casino rules. In order to complete the verification of your account and to be able to withdraw to a Greek bank account, you should have provided your passport.
Your previous withdrawal request was rejected because you made it to a Lithuanian bank account.
After the verification of your account is completed, you will be able to withdraw your winnings without any difficulties.
Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@stelario.com
We are always happy to help you.
We would like to notify you that all documents for account verification are requested according to the current casino rules. In order to complete the verification of your account and to be able to withdraw to a Greek bank account, you should have provided your passport.
Your previous withdrawal request was rejected because you made it to a Lithuanian bank account.
After the verification of your account is completed, you will be able to withdraw your winnings without any difficulties.
Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@stelario.com
We are always happy to help you.
