Reseñas de flowplowlow

Casino Guru

Queremos que los jugadores entiendan las apuestas.

hace 1 añoOriginalTraducción
This casino think its OK to let gambling addicted players accounts stay open.
  • nothing... this casino is simply filled up with rude people!
  • they dont care about responsible gambling
hace 2 añosOriginalTraducción
STAY AWAY!
I won almost 200 euro, but then the war breake out! Out of nowhere they couldnt sent ne my winning to either my creditcard, skrill or banktransfer and they did absolutely do NOTHING to help me get my money. My mission is to tell all gamblers about this SCAM Casino - Its above my fantasy how they can get such a high rating in here! STAY AWAY FROM THIS SCAM CASINO!!!

I did actually conact the casino again after their represensative replied in here - the resualt was the same as last time... they will deny anything and ignorre you. I will now post the whole mail-correspendace I had with them in the forum to show how awfull this crappy scam casino is. Its above my knowledge that they got such a hgih rating in here cause they are WORTHLESS!
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NineCasino
hace 2 años
Dear, thanks for sharing your feedback.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out us via email- support@ninecasino.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Best regards,
NineCasino Team
hace 3 añosOriginalTraducción

Response to Vipercasinos reply below:
My mail is: esbenoverlau@gmail.com

You indeed have a license provider, that dont care about anything: Look here: https://game-protect.com/curacao-license-scam/

Maybe you should actually tell your players, that they need to write a mail to set limits? On your site it says, that you can set limits and it takes effekt immediately. How can something be immediately, when you have to wait untill support are at work?
It really seems like Vipercasino dont know anything about gambling addiction, when they think gamble addicted players can wait for such a long time to be prevented from playing.

Also, you didnt reply to the fact, that you offer gambling addicted players a bonus, when they ask to get deleted because of their addction. Do you really find that responsible? All other licenseproviders, will give you a warning for such behavior.

—————————-
When you ask to get self excluded because of gambling addiction, they offer you a bonus instead.And they call them self a responsible casino? I know the casino have a cheap crappy Curacao license that are worth absolutely nothing for the players, and thats why Casinos like Viperspin can get away with that kind of behavior.

The casinos own t/c are also indredible misleading as they tell their players, that they can set limits and that they will takes effekt immediately - the truth is, that you need to write a mail to their support and then wait for them to respond. For me it took 6 hours for them to respond, and meanwhile I lost another 300 dollars.

STAY AWAY from this none-responsible casino - they dont deserve any good ratings. The funny thing is... all their reviews so far are from new users here at casino guru - all of them has been registered today and have only reviewed Viperspin casino... HMM 8-/
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  • None at all
  • Dont act responsible to problem gamblers
ViperSpin Casino
hace 3 años
Hi Flowplowlow, we'd love to know your email that you've joined Viperspin with to investigate :). As this does seem quite targeted, especially mentioning the 'license' of ours.

100% we've reached out to some of our fans to leave positive reviews, just like any business we want good and bad feedback that is how we grow and improve.

Our support isn't 24/7, even this post mentions that we work from 9am-5pm. We are looking to improve that over time down the future. You can email support@viperspin.com any time to set a self exclusion period, we all have choices in life and if our support team wasn't active and you did deposit and continue to play, there's not much that can be done at that present time. We are all adults here, what we do is our own decision.

Take care of yourself please and reach out to a gambling help line, there's a lot world-wide as you've mentioned that you've got a problem with gambling. If you need help finding any help lines, please email us and we will locate one for you in your local area.

Thank you.
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