hace 2 semanasOriginalTraducción
Customer service won't answer but posts bot answers.
Achievement tab is bugged, they won't fix it or pay out the promised achievement. Again customer service won't react, no email is answered and quite often customer service just leaves the chat after a 20 -30 min wait.
Update: pending withdrawals take ages...after you get on the plus side on them, suddenly withdrawals are not processed and they happen to spam you with bonuses which you cannot use because you have a pending withdrawal.
after 2 months the bugged achievement is still not fixed after promises even to contact me in 24 h. Nothing is done and I have all the emails and chats to prove it.
Customer service is very very bad at times. I get VIP bonuses that the normal customer service often refuses because they don't understand how the bonus works...then I contact VIP to complain that I didn't get the promised bonus and they have to get back to normal chat to fix it...at least VIP teams do answer within a day.
2 months without fixing a problem is just unaccaptable.
I have to say I'm moving on from this casino with 80 % probability. Highly negative outcome even if their site is great.
Achievement tab is bugged, they won't fix it or pay out the promised achievement. Again customer service won't react, no email is answered and quite often customer service just leaves the chat after a 20 -30 min wait.
Update: pending withdrawals take ages...after you get on the plus side on them, suddenly withdrawals are not processed and they happen to spam you with bonuses which you cannot use because you have a pending withdrawal.
after 2 months the bugged achievement is still not fixed after promises even to contact me in 24 h. Nothing is done and I have all the emails and chats to prove it.
Customer service is very very bad at times. I get VIP bonuses that the normal customer service often refuses because they don't understand how the bonus works...then I contact VIP to complain that I didn't get the promised bonus and they have to get back to normal chat to fix it...at least VIP teams do answer within a day.
2 months without fixing a problem is just unaccaptable.
I have to say I'm moving on from this casino with 80 % probability. Highly negative outcome even if their site is great.
- Page works fine
- customer service
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