hace 8 mesesOriginalTraducción
I made a deposit almost 2 weeks ago and it has not reached my account. I was told by their customer service team that this can sometimes happen and to wait 3-5 days for the funds to be returned to my account.
After 5 days, the funds still have not reached either account and I’ve been told to be patient and wait. They advised that they reached out to my bank and confirmed with my bank that they have not.
They refuse to answer my questions around how long this will take to resolve and how precedent cases have been resolved in the past.
Recently I was told to stop asking for updates which I think is completely rude especially when they’ve been avoiding my questions and have told me bold faced lies.
Almost two weeks later and they are making me feel like this is my fault and still continue to ask me to be patient. I’m sure if they were missing $300 for almost 2 weeks, they definitely wouldn’t be patient.
It’s sad that it has come down to this but their customer service is shit, rude and condescending. They literally asked me not to speak to my bank and they would sort this out but haven’t done anything on their end. I’ve also asked for proof that they have actioned ANYTHING on their end and they continue to dodge this.
As a VIP, you’re treated like an idiot. Other options out there that are better than this casino.
After 5 days, the funds still have not reached either account and I’ve been told to be patient and wait. They advised that they reached out to my bank and confirmed with my bank that they have not.
They refuse to answer my questions around how long this will take to resolve and how precedent cases have been resolved in the past.
Recently I was told to stop asking for updates which I think is completely rude especially when they’ve been avoiding my questions and have told me bold faced lies.
Almost two weeks later and they are making me feel like this is my fault and still continue to ask me to be patient. I’m sure if they were missing $300 for almost 2 weeks, they definitely wouldn’t be patient.
It’s sad that it has come down to this but their customer service is shit, rude and condescending. They literally asked me not to speak to my bank and they would sort this out but haven’t done anything on their end. I’ve also asked for proof that they have actioned ANYTHING on their end and they continue to dodge this.
As a VIP, you’re treated like an idiot. Other options out there that are better than this casino.
- Bad customer service
- Poor experience
- Payment processing
- Rude
- Liars
2
Richard Casino
hace 8 meses
Dear b5v84xby4r,
Thank you for your review.
Firstly, we would like to extend our sincerest apologies for the inconvenience you have experienced regarding the deposit issue. We understand how frustrating this situation must be for you, and we deeply regret for what this may have caused.
We also apologize for the delay in our response. Please rest assured that we have been working diligently to resolve this matter. Unfortunately, it is a complex issue that requires more time and attention to ensure it is handled correctly.
Moreover, we deeply regret that your experience with our customer service has been unsatisfactory and that you have found our team to be rude and unhelpful. Our intention was never to prevent you from contacting your bank, but to ensure that we could resolve the matter internally as efficiently as possible. We apologize if this was not communicated effectively.
Our team is committed to finding a resolution as soon as possible. We value your business and your patience during this time.
Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.
Best regards,
Richard Casino team
Thank you for your review.
Firstly, we would like to extend our sincerest apologies for the inconvenience you have experienced regarding the deposit issue. We understand how frustrating this situation must be for you, and we deeply regret for what this may have caused.
We also apologize for the delay in our response. Please rest assured that we have been working diligently to resolve this matter. Unfortunately, it is a complex issue that requires more time and attention to ensure it is handled correctly.
Moreover, we deeply regret that your experience with our customer service has been unsatisfactory and that you have found our team to be rude and unhelpful. Our intention was never to prevent you from contacting your bank, but to ensure that we could resolve the matter internally as efficiently as possible. We apologize if this was not communicated effectively.
Our team is committed to finding a resolution as soon as possible. We value your business and your patience during this time.
Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.
Best regards,
Richard Casino team
