hace 7 mesesOriginalTraducción
I had a personal issue with my account and initially jokabet was very understanding and offered to help out and assist in my situation which I was very grateful for and impressed by. However, talk appears to be cheap and this is where the problem for me is. They are very slow to respond with anything meaningful on email, apart from the 'the team are dealing with your request' which seems to go on and on for days. I have been asked to send in so much information (bank details, card details, statement etc etc) and yet despite having done all that the promised action (confirmed on an email from them) has not actually happend.
*update 6th August jokabet are doing their usual thing of responding on here to make it seem like they are genuinely interested in resolving your issue (did the same on trust pilot) however when you email them as requested you never actually get a response!
*update 6th August jokabet are doing their usual thing of responding on here to make it seem like they are genuinely interested in resolving your issue (did the same on trust pilot) however when you email them as requested you never actually get a response!
- The games on the site played very well and were enjoyable to play
- Terrible communication, inconsistent replies when you get them, often told 'the team' are dealing with your request, nothing actually happens.
Jokabet Casino
hace 7 meses
Hello!
Thank you for your valuable feedback, it will help us to improve our service. We are sincerely sorry that you were left with a bad impression from the communication with our support team, we always try to help solve the user's problem and offer a better service. If your problem has not yet been resolved, contact us via email support@jokabet.com and put "CasinoGuru" in the subject. We will be happy to help you.
Best regards,
Jokabet Team.
Thank you for your valuable feedback, it will help us to improve our service. We are sincerely sorry that you were left with a bad impression from the communication with our support team, we always try to help solve the user's problem and offer a better service. If your problem has not yet been resolved, contact us via email support@jokabet.com and put "CasinoGuru" in the subject. We will be happy to help you.
Best regards,
Jokabet Team.
