Reseñas de djh900

Casino Guru

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hace 1 mesOriginalTraducción
An absolute embarrassment of a casino.

Opened an account, ID #HXOI2, completed the verification, deposited with card and won a small amount on live roulette.

I tried to withdraw, however on seven seperate occasions, it was rejected. After each rejection, I contacted live chat, who have me various ridiculous reasons for the withdrawal being rejected - need a photo of my bank card, need a bank statement, try a different browser, need to do more verification.

One time I sent them my bank statement and they said it was approved and I could withdraw, only for my withdrawal to be rejected and be told they were mistaken and they couldn't approve my bank statement because it wasn't in the IBAN format.

Eventually, on the eighth attempt, after several hours of trying, they sent the withdrawal to my card, which took a while day to show up.

The site then removed the option for me to deposit with card and I tried to deposit with crypto.

I made a deposit to the address provided on my account, however the funds were never credited to my account.

I contacted live chat and provided the transaction ID and screenshots. All I was told was that someone would look into it and I'd be emailed. Needless to say, I never received either an email or my deposit. The company basically stole money from me.

An absolute disgrace of a site. Avoid at all costs.
Leer másLeer menos
  • Failure to process withdrawals
  • Failure to credit account with deposited funds
  • Theft of player deposits
  • Unreasonable requests for personal documents
  • Withdrawals rejected on multiple occasions
  • Unable to withdraw
  • Support unhelpful and unresponsive
Jet Casino
hace 3 semanas
Hello, dear player! Thank you for sharing your experience, and we deeply apologize for the frustration you've encountered. We understand how important it is for players to have a smooth and transparent experience when depositing, withdrawing, and verifying accounts, and we are truly sorry for the difficulties you've faced. Verification is an important step that ensures security for both the casino and the player. Regarding the issues with your withdrawal, оur goal is always to ensure that players can access their funds quickly and without unnecessary complications. Regarding a failed transaction, we advise you to contact the support chat service or by e-mail support( @ )jet( . )casino so that our specialists can help you figure out the situation. We are always happy to help our players, technical support is available 24/7.

Your feedback is extremely important to us, and we are committed to improving our services based on your experience.

Best regards,
Jet Casino!
hace 2 mesesOriginalTraducción
Just an awful experience on this site. Made a deposit through crypto, played some live roulette, made a bit of money and went to withdraw.

Firstly, I needed to verify all my ID documents. Then verify my phone number. Then verify my email address. Then verify my crypto wallet address.

Then the real fun started. They claimed my withdrawal was on hold as they 'needed to check the correctness of my bets.' There were all bets placed on live roulette, none on sports, no bonuses used.

Still waiting for my withdrawal. Live chat friendly but unhelpful. All the while they're hoping I cancel my withdrawal and lose the money.

Awful casino. Avoid. Going to wait out the 14 day period and if I don't receive my withdrawal lodge a complaint here.
Leer másLeer menos
  • Slow withdrawals
  • Unnecessary account 'checks'
  • Extensive account verification process
Starda Casino
hace 2 meses
Hello, dear player! Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand how inconvenient the verification process and the delay in your withdrawal have been for you. Our priority is to ensure the security and correctness of all transactions, which sometimes involves extra checks on bets.
We’re glad to hear that live chat has been friendly, but we will review this situation to improve the support provided. We assure you that your withdrawal is not being delayed intentionally, and we encourage you to reach out if you need any further assistance as we work to resolve this.

Best regards,
Starda Casino
hace 2 mesesOriginalTraducción
Wow, what can I say? Just an awful experience with Royspins.

Firstly, I deposited and turned over more than 3x my deposit amount playing on the live casino.

I requested a withdrawal and was then told the love casino only counts towards 20% of your turnover? So you actually need to turnover your deposit 15x?

Nonetheless l continued betting to reach the required turnover. Finally, I did so and requested a withdrawal. The first withdrawal was sent. I kept some money in the account to keep playing with as I didn't want to deposit again, knowing I would have to turnover 15x the deposit amount.

I had a small win with this remaining balance and went to make another withdrawal. Here's where the real issues started.

Firstly, it showed up on their 'livestream' of withdrawals that it had been completed in 11 minutes. But I had not received it. Further, when I searched my crypto wallet address on the blockchain explorer, it was clear they had not actually sent me any withdrawal.

I contacted live chat who were completely useless, only telling me they would pass on my question.

No one ever responded to me. I sent another follow up email, which was never replied to. I still have not received this withdrawal, a day and a half after their website proudly advertises it was 'sent in 11 minutes'.

Absolutely horrible site. Useless support, failure to pay withdrawals, failure to respond to emails, incredible 15x turnover requirement on deposits, which I believe is the highest in the online casino industry.

Absolutely a site to avoid. Currently waiting the required two weeks before lodging a complaint on this website to try and finally get my money.
Leer másLeer menos
  • Failure to pay withdrawals
  • Failure to reply to emails
  • Live chat unable to answer simple queries
  • False advertising of processed withdrawals
  • 15x turnover requirement on deposits
Royspins Casino
hace 1 mes
Hello djh900!

Thank you for your feedback!

We strictly adhere to anti-money laundering policies, which is why our terms may seem stringent to you. We do not hide this information, and you can always review it in detail in the user agreement.

We approve withdrawal within 15-20 minutes, but the time required for the funds to reach you depends on third-party payment providers, online banking systems, and cryptocurrency processors.

Our support team always does its best to answer all your questions and will forward your request if needed.

We hope for your understanding.

Best regards,
RoySpins team
hace 2 mesesOriginalTraducción
Happy customer, all my deposits and withdrawals by crypto processed instantly with no KYC, good range of games and bets.

A rare high quality online casino. Will continue to be a customer.
  • Instant withdrawal
  • Live chat helpful
hace 2 mesesOriginalTraducción
Really disappointing experience with Wazbee. Opened an account and deposited, turned over quite a bit of money, tried to request a withdrawal (made around $200), withdrawal was approved and even showed up on their live stream of withdrawals, claiming it was sent in 4 minutes.

However, there was never any withdrawal sent - My crypto wallet isn't showing any pending transactions when I search on the blockchain explorer.

I asked live chat to provide me the transaction ID of the withdrawal, which they couldn't do - they couldn't even confirm if the withdrawal had been sent or not, promising someone would get back to me by email (which no one did of course).

Really disappointing to see the website blatantly lying to customers regarding their withdrawal processing times and whether they have actually processed withdrawals when they claim.

Further they have a very strict and vague turnover requirement before you can withdraw - far higher than any other casino I've seen. It's more than the 3x claimed here on the casino guru website - it actually varies from 6x to 15x depending what game you play.

Of course the website claims this is an 'anti-fraud' protection but we all know it's so no one can make a withdrawal.

Stay away. Dodgy website. Don't deposit, you won't be able to withdraw and worse, you will be lied to and have information withheld.
Leer másLeer menos
  • 'Live withdrawals' are false
  • Customer support unable to answer simple questions
  • Slow/no replies to emails
  • Vague/unclear wagering requirements prior to withdrawing
Wazbee Casino
hace 2 meses
Good afternoon djh900!

Every review is valuable to us as it helps us improve!

We approve deposits within 15-20 minutes, but the time it takes to receive the money depends on third-party payment providers, online banking, and even cryptocurrency processors.

Regarding the second part of your feedback – you are correct – these measures are in place for security reasons and to comply with anti-money laundering policies.

Our support team operates according to industry standards but does not always have access to the requested information, especially when it comes to financial matters.

We sincerely hope for your understanding!

Best regards,
Wazbee Team
hace 2 mesesOriginalTraducción
Was happy playing here, they send withdrawals instantly (which so many casinos decide not to despite advertising otherwise) and have a really good range of sports betting options, actually the most I've seen from an online casino.
  • Instant withdrawals
  • No KYC
  • Large range of sportsbetting options
BETANDYOU Casino
hace 3 semanas
Hello djh900,

We appreciate you sharing your experience! It’s great to hear that you’re pleased with our instant withdrawals and diverse sports betting options. Your feedback encourages us to keep striving for excellence and ensuring your satisfaction remains our top focus.

If you ever need assistance or have any suggestions, feel free to reach out through the "Contacts" section of our website. We appreciate your support and look forward to having you with us for many more enjoyable moments!

Best regards,
Betandyou Team
hace 3 mesesOriginalTraducción
As other reviewers have pointed out on both here and casino.guru this website is actually a scam - I'm yet to find a single person who has ever received a withdrawal from this website.

I deposited, requested a withdrawal, had it rejected and was told by live chat to email them - of course, no one ever responded to my email. My username was djh900.

Unfortunately my story is the same as many other reviewers - the site is unlicensed and will not send any withdrawals.

I'm going to do my best to get them shutdown. I've started making contact with all their third party gaming providers (ie. Evolution, Pragmatic etc...) to notify them their software is being used on a website which is a scam. I'm also going to notify Cloudflare and attempt to have theri hosting taken down.

I've been able to obtain some information about the people running this site through various publically available sources, hopefully once I'm done getting this website shut down I can get the authorities involved somehow in their home country.

A complete scam. Have never paid anyone a withdrawal. Stay away.
Leer másLeer menos
  • Never processed a withdrawal for a customer
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