Roobet Casino - La cuenta del jugador fue bloqueada.

I am a customer with roobet for 4 years now. Suddently, they disabled all my account functions. They sent email to ask me to verifired to have reward, after I did what they requested, my account locked with remain balance $5200. What is this?

Hello alanphan0116,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time you verified your account? Was your casino balance real or you had an active bonus when it got blocked? When was the last time you spoke to the casino and what was it about? Did they specify what was wrong with the verification?

Looking forward to your answer.

Regards,

Nick

Hello Casinoguru,

The reason this user had this experience is because they exploited one of our provider's games to accumulate their winnings.

Since exploiting any games on our site is obviously against ToS, and the winnings that are on the account were not legitimate winnings, the account has been locked as is and we will not be returning any funds.

That being said, if Casino Guru would like to confirm this exploit further, we would be happy to privately email you so you can be provided more detail regarding this.

Dear alanphan0116,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.