RoyalSpinz Casino - El jugador está decepcionado con la política de bonificación.

In this casino, you can only play about 15 games with the bonus money and this is nowhere in the conditions. In addition, the sales progress is not displayed and the live chat agents provide incorrect information. I strongly advise against this casino and will also report it to the gaming supervisor.

In diesem Casino, darf man mit dem Bonusgeld nur ca. 15 spiele spielen und dies steht nirgends in den Bedingungen. Zudem wird einem auch nicht der Umsatzvortschritt angezeigt und von den Live-Chat-Agenten dazu falsche Angaben gemacht. Ich rate dringend von diesem Casino ab und werde es auch der Gaming Aufsicht melden.

Dear Annabelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Please forward its name or a specific link to petronela.k@casino.guru. Have your bonus winnings been cancelled? Additionally, please attach all the relevant communication between you and the casino.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Thank you, Annabelle, for your email. As you can see from our review regarding RoyalSpinz Casino, we are fully aware that it is not the best casino out there https://casino.guru/RoyalSpinz-Casino-review. We don't recommend playing at it and strongly advise you to stay away from it. I want to inform you that we cannot make a case solely based on what you are describing.

Could you please advise if any of your winnings have been confiscated? Looking forward to hearing from you.

Dear Annabelle,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.