Royspins Casino - Las ganancias del jugador están siendo confiscadas debido a una cuenta duplicada.

Hello, today I won 35000euros on Royspins casino, I have to say this is my duplicate account, I was not informed this wasn't allowed because over the past year, I made multiple deposits and multiple withdrawals and I was not informed anything, today they informed me that it's against their rules to have multiple accounts gave me my 100euros back and blocked my account (I have to say that I lost way way more close to 10000euros in this duplicate account) I have tried to talk with them but they are not answering me, my lawyer said because I did more then one deposit and withdrawal and they didn't stop me immediately they agreed to terms that my account will be duplicated, and they have to gime me my winnings. Can you help me?

Hello kasparasmakarovas85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royspins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When exactly did you create your first account and when the second one? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, my account was fully verified on January 6th. I accumulated my winnings with real money. First account I created was 2023-07-21 the second one January 6th 2024. I spoke to the casino last time yesterday, they just sent me that they blocked my account, and haven't answered me since.

Hello kasparasmakarovas85,

Please keep in mind that no player is ever allowed to create multiple accounts at any condition.

Also unless you begin the verification process, the casino could not know it is a duplicate account . In such cases, the player is eligible for the last deposit but there is no possibility to refund any other lost balance and the account must be closed by the casino.

As the casino did everything according to their terms and conditions, we will be forced to close the complaint unless there isn't anything else we could assist you with.

Please let me know.

Regards,

Nick

My account was verified for more then half year and they say in their terms that they have to block account instantly. I knew you can not help anyone. Goodbye.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.