Run4Win Casino - El retiro del jugador ha sido cancelado repetidamente.

Dear Casino Guru, It's always an honor to ask for your very important help. I have been a customer of Run4Win for exactly one year. I have a verified account. Today, January 11, 2025, I made several deposits via pix to this platform. I managed to win 400 BRL, I requested the withdrawal and received a withdrawal canceled email because I would have to comply with rollover on the amount deposited in 3x. And there were 127 BRL missing. I simply continued to play and fulfill the rollover of the missing 127 BRL. I managed to collect 700 BRL and requested the withdrawal. A few minutes later, I received another e-mail informing me of a withdrawal error. I contacted support and was told that I needed to fulfill the 127.00 BRL rollover. I told the attendant that I had already complied with the rollover and that she should look into it. She simply told me that everything was fine and that I should make another withdrawal request. I made another request and was surprised again with another cancellation. I received another e-mail informing me that the bank number was wrong, I filled everything in again and the error continued. I contacted support again and they told me that they couldn't tell me where the error was, that I should keep trying and that they would forward my case to the manager, and that I should contact them again later. I got in touch and was told that the manager was very busy and would try to resolve my case soon. The thing is, the platform promises instant payments to the customer. And I did everything in my power to make this withdrawal via pix, a means of instant payment via my CPF and they put so many difficulties for the customer. The company KYROPAY.COM.BR to which I made the payment to play, I also open a complaint about this situation. I will not lose 700 BRL to you Run4Win team! Either you solve my case, or I'll have to sue the Brazilian courts against the defendant KYRO DIGITAL LTDA

CPF/CNPJ: [hidden by Casino Guru]

Institution: BCO DO BRASIL S.A. in which I made the deposits and I will also sue the Ministry of Finance under Law 14.790/2023. Under the 2023 law, the Ministry of Finance was given the power to regulate the fixed-odds betting sector and in 2024 it created the Secretariat for Prizes and Betting (SPA-MF). Its priority is to ensure that the sector operates in a regulated and controlled manner. I know my rights! Pay me!

Prezada Casino Guru, é sempre uma honra solicitar a importantíssima ajuda de vocês. Sou cliente da casa de aposta Run4Win a exatamente um 1 ano. Possuo a conta verificada. Hoje dia 11 de janeiro de 2025, fiz diversos depósitos via pix para essa plataforma. Conseguir ganhar 400 BRL, solicitei o saque e recebi um e-mail de saque cancelado pois teria que cumprir rollover sobre o valor depositado em 3x. E faltavam 127 BRL. Simplesmente continuei á jogar e cumprir esse rollover de 127 BRL faltantes. Consegui arrecadar 700 BRL e solicitei o saque. Passando alguns minutos, recebi outro e-mail informando erro no saque. Entrei em contato com o suporte, fui orientada que precisava cumprir o rollover de 127,00 BRL. Disse para a atendente que já tinha cumprido esse rollover que era para ela olhar direito, ela simplesmente me disse que estava tudo certo que era para eu fazer outro pedido de saque. Efetuei novamente outro pedido e fui surpreendida novamente com outro cancelamento. Recebi outro e-mail informando que o número do banco estava errado, coloquei tudo preenchido novamente e o erro continuou. Entrei em contato com o suporte novamente e eles me disseram que não sabiam informar aonde estava o erro que era pra eu ficar tentando e que encaminharia meu caso para o gerente, e que era para eu entrar em contato novamente mais tarde. Entrei em contato e fui informada que o gerente estava muito ocupado e que em breve tentaria resolver meu caso. O que ocorre é que a plataforma promete pagamentos instantâneo para o cliente. E eu fiz tudo ao meu alcance para efetuar esse saque via pix, um meio de pagamento instantâneo via meu CPF e eles colocam tantas dificuldades para o cliente. A empresa KYROPAY.COM.BR para a qual eu fiz o pagamento para jogar, eu também abrir uma reclamação a respeito dessa situação. Não irei perder 700 BRL para vocês equipe Run4Win! Ou vocês resolvem meu caso, ou terei que acionar a justiça Brasileira contra o réu KYRO DIGITAL LTDA

CPF/CNPJ: [hidden by Casino Guru]

Instituição: BCO DO BRASIL S.A. no qual eu efetuei os depósitos e também acionarei o Ministério da Fazenda pela Lei 14.790/2023. A partir da lei de 2023, o Ministério da Fazenda recebeu a competência de regular o setor de apostas de quota fixa e criou, em 2024, a Secretaria de Prêmios e Apostas (SPA-MF). Sua prioridade é fazer o setor atuar de forma regulada e controlada. Eu conheço meus direitos! Me paguem!

Dear Aneoiteiro,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Have you selected the same payment method for withdrawing as you used for depositing?

Have you entered your bank account number in the correct format?

Are there any pending withdrawal requests in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronica, good morning.

Yes, I tried to make another withdrawal before 170 BRL in the year 2024, and I was not successful either, and I ended up betting everything and lost.

Yes, I went through the full KYC check.

Yes, I selected the same payment method for withdrawal as I used to deposit, Pix.

Yes, I entered my bank account number in the correct format. In fact, just enter my CPF via Pix and my bank details will automatically appear.

Yes, there has been a pending withdrawal request in my casino account since Saturday, after I tried for the tenth time.

Here in my country it's known as "the casino scam". They do everything they can not to pay the gambler. But there is a body that helps Brazilian consumers called Procon. I hope they don't want it to come to this, because I have proof of everything.

Run4Win won't stick with me!

Sincerely, Ariane.

Querida Verônica bom dia.

Sim, tentei efetuar outro saque antes de 170 BRL no ano de 2024, e também não fui bem sucedida, e acabei apostando tudo e perdi.

Sim, passei pela verificação KYC completa.

Sim, selecionei o mesmo método de pagamento para saque que usei para depositar, Pix.

Sim, digitei o número da minha conta bancária no formato correto. Inclusive, é só colocar meu CPF via Pix, que automaticamente aparece meus dados bancários. 

Sim, há uma solicitação de retirada pendente na minha conta do cassino desde sábado, depois de eu tentar pela décima vez.

Aqui no meu país é conhecido como " O golpe do cassino". Eles fazem de tudo para não pagarem ao apostador. Mas tem um órgão que ajuda ao consumidor brasileiro chamado Procon. Porém são meios judiciais, espero que eles não queiram que chegue a esse ponto, pois possuo prova de tudo.

Comigo não cola Run4Win!

Atenciosamente, Ariane.

Dear Veronica, good evening!

Today, January 14, 2025, I received an e-mail from Run4Win informing me that my withdrawal has been approved and that I will soon see the amount in my bank account. I'll be waiting, and as soon as I receive it, I'll publish it for you.

"I will lift up my eyes to the mountains, from where my help comes. My help comes from the Lord who made heaven and earth".

Psalm 121 🙏🏻

Querida Verônica boa noite!

Hoje dia 14 de janeiro de 2025, recebi um e-mail da Run4Win informando que meu saque foi aprovado e que em breve verei o valor em minha conta báncaria. Estarei aguardando, assim que entrar estarei publicando para vocês.

"Levantarei os meus olhos para os montes, de onde vem o meu socorro. O meu socorro vem do Senhor que fez o céu e a terra".

Salmos 121 🙏🏻

Dear Aneoiteiro,

I'm delighted to hear that the casino has approved your withdrawal request! Let's hope the funds reach your account soon.

Please note that we generally advise players to wait up to 14 days for their winnings to appear in their bank account. If you do not receive the amount by January 28, or if your withdrawal request is canceled again, please don’t hesitate to reach out. We will promptly continue with the investigation if necessary.

Thank you for choosing our platform and trusting Casino Guru!

Good morning Veronica!

I still haven't received my withdrawal. First they told me to wait 3 working days, then they gave me a new deadline of another 7 working days. They don't even know what to say anymore. There's so much controversy. 🤥

I'm doing everything I can to receive it. As soon as I get new chapters in this Mexican soap opera 🙊, I'll be back with good news.

See you soon!

Bom dia Verônica!

Até o presente momento ainda não recebi meu saque. Primeiro me disse que era para aguardar 3 dias úteis, depois me deram um novo prazo de mais 7 dias úteis. Nem eles sabem mais o que dizer. É tanta controvérsia. 🤥

Estou fazendo tudo ao meu alcance para receber. Assim que obter novos capítulos dessa novela mexicana 🙊, voltarei com boas notícias.

Até breve!

Dear Veronica, punters and readers!

Unfortunately I don't have any good news. Yesterday, 01/21/2025, after contacting support to find out why I still hadn't received the money (since the 7-day deadline had been met).

They asked me for a personal bank statement to see if the withdrawal hadn't been made. In my patience, I sent it.

After a few minutes, I received an e-mail informing me that my withdrawal had been returned to my Run4Win account. I contacted support for further clarification and received the message that there had been "technical problems".

The attendant said that this time my withdrawal would go through.

Today when I woke up and opened my account, the withdrawal didn't go through. And I have to wait another 7 days.

It's absurd and I'm totally disappointed with Run4Win casino.

Querida Verônica, apostadores e leitores!

Infelizmente não trago uma notícia boa. Ontem dia 21/01/2025 depois de ter entrado em contato com o suporte para saber porque ainda não tinha recebido o dinheiro, (pois o prazo de 7 dias tinha sido cumprido).

Me solicitaram um extrato báncario pessoal, para verem realmente se o saque não tinha sido efetuado. Eu na minha paciência, enviei.

Depois de alguns minutos, recebi um e-mail informando que meu saque foi retornado para a minha conta da Run4Win. Entrei em contato com o suporte para novos esclarecimentos, e recebi a mensagem que tinha acontecido " problemas técnicos ".

O atendente informou que dessa vez, o meu saque seria efetuado.

Hoje quando acordei e abrir minha conta, não entrou o saque. E terei que esperar mais um novo prazo de 7 dias.

É um absurdo e estou totalmente desapontada com o cassino Run4Win.

Thank you very much, Aneoiteiro, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Aneoiteiro,

I’ve reviewed your case and I’m sorry to hear about the difficulties you’re facing with your withdrawal. I’ll reach out to the casino on your behalf to address this issue.

Dear Run4Win Casino,

I invite you to join this conversation to help resolve the player’s complaint. Could you please provide clarification on the following:

• The reason for the cancellation of the player’s withdrawal requests.
• Any alternative withdrawal methods available, or is PIX the only option?

I look forward to your prompt response. If you have any supporting evidence, please send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Dear Natalia.

I am flattered by your important help.

I had a chat yesterday on 21/01/25 and was asked for my bank statement and I told the attendant after sending it, that I only had this amount available in my bank account at the moment, and that I really needed this withdrawal of 700 BRL, to pay my rent and that I had two small children. They didn't care!

It's really frustrating and unacceptable to go through this situation, especially when it comes to something as essential as paying rent and looking after children. Apparently, Run4Win casino is experiencing serious flaws in its customer support and internal processes, which cannot be justified. I have always treated customer service with politeness and patience, and I hope that no other gambler will experience the humiliation and embarrassment that I am experiencing at this casino.

Att, Ariane.

Querida Natalia.

Fico lisonjeada com a sua importe ajuda.

Conversei no chat ontem dia 21/01/25 e foi solicitado meu extrato báncario e informei ao atendente após enviar, que só possuía esse valor disponível na minha conta báncaria no momento, e que realmente estava precisando muito desse saque de 700 BRL, para pagar meu aluguel e que tinha duas crianças pequenas. Eles não se importaram!

É realmente frustrante e inaceitável passar por essa situação, especialmente quando se trata de algo tão essencial como pagar aluguel e cuidar de crianças. Aparentemente, o cassino Run4Win está enfrentando falhas graves em seu suporte ao cliente e nos processos internos, o que não é justificável. Sempre tratei os atendentes com educação e paciência, e espero que nenhum outro apostador passe por essa humilhação e constrangimento que eu estou passando nesse cassino.

Att, Ariane.

Dear Aneoiteiro,

Thank you for your patience and for allowing us the opportunity to resolve this matter. We are delighted to confirm that the issue has been fully resolved, and your withdrawal has been processed successfully without any further issues.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding while we worked to address the situation.

Congratulations on your win! We’re thrilled to see you enjoying your experience with us, and we hope you continue to have great success. If you have any other questions or need further assistance, please don’t hesitate to contact our support team.

Best regards,

Run4Win Team

Thank you for checking the player's issue, Run4Win Casino.

Dear Aneoiteiro, can you please confirm that your withdrawal request is now marked as processed in your account? I hope you will get the payment soon. Please, keep us updated about it.

Dear Natália and the Run4Win team,

Yes, the withdrawal is marked as accepted. However, I have been informed that I need to wait another 7 days for the payment to be completed.

I hope that the Run4Win casino will fulfill its obligation within the new deadline informed, as any further delay will be unacceptable. I trust that you are monitoring the situation to ensure that this payment is processed without any further problems. I'll be sure to keep you updated on any news.

Have a great day everyone!

Caro Natália e equipe Run4Win,

Sim, o saque está marcado como aceito. No entanto, fui informada de que preciso aguardar mais um novo prazo de 7 dias para que o pagamento seja concluído.

Espero que o cassino Run4Win cumpra com sua obrigação dentro do novo prazo informado, já que qualquer outro atraso será inaceitável. Confio que vocês estão acompanhando a situação para garantir que esse pagamento seja processado sem mais problemas. Estarei aqui mantendo todos atualizados sobre qualquer novidade.

Um excelente dia para todos!

Dear Run4Win,

I would like to know the exact date of my next receipt and if it is possible to speed up the process. I am happy to provide any additional information you may require.

Thank you in advance for your attention and I look forward to hearing from you.

Sincerely, Ariane.

Prezados Run4Win,

Gostaria de saber a data exata do meu próximo recebimento e se é possível agilizar o processo. Estou à disposição para fornecer quaisquer informações adicionais que possam ser necessárias.

Agradeço desde já pela atenção e aguardo um retorno.

Atenciosamente, Ariane.

Dear Aneoiteiro,

Thank you for your message, and we appreciate your patience while we work to ensure your payment is processed smoothly.

Our support team has confirmed that your withdrawal request has already been approved. At this stage, we kindly ask for your patience as the transaction is being processed. Please rest assured that we are closely monitoring the situation to ensure everything proceeds without further delay.

We understand how important this is to you and assure you that your winnings will reach you soon. If you have any additional questions or need further updates, don’t hesitate to reach out—we’re here to assist you.

Thank you for your understanding, and we hope you have a great day!

Kind regards,

Run4Win Team

Natalia Regarding Withdrawal Failure

Dear Support Team,

Today, January 24th, 2025, I received yet another email informing me of a failure with my withdrawal. This situation is becoming unbearable and is negatively affecting my experience as a customer.

I would like to understand the reasons behind these recurring issues, and I also suggest that you consider adding alternative withdrawal methods, such as Skrill or another reliable option I can use. It’s ironic that the Pix option works perfectly for deposits, yet withdrawals face so many difficulties.

I look forward to a clear explanation and a swift resolution to this issue.

Best regards,

Ariane.

Dear bettors and readers!

Today I received an e-mail from KYROPAY, the company that transfers deposits via pix to the Run4Win platform.

Take a look at what they wrote:

Dear Ariane,

We are not responsible for redemption requests as we are not the site in question.

Run4Win is only a payment method for various platforms and we don't even have access to any request information.

We suggest that you contact the site in question.

Sincerely

Kyro Team

This means that the company never even sent my withdrawal to them.

All that talk about your withdrawal coming back was a lie.

There have been several reports of punters experiencing difficulties making withdrawals on platforms operated by the company (DAMA N.V).

Here is the list of sites operated by DAMA N.V.

PS: Run away!

Prezados apostadores e leitores!

Hoje recebi um e-mail da empresa KYROPAY, empresa na qual repassa os depósitos via pix para a plataforma Run4Win.

Vejam o que eles escreveram:

Prezada Ariane,

Não temos responsabilidade por solicitações de resgate, uma vez que não somos o site em questão.

apenas um método de pagamento para várias plataformas e sequer temos acesso a qualquer informação de solicitações.

sugerimos que entre em contato com o referido site.

Atenciosamente

Equipe Kyro

Isso significa que a empresa nem sequer chegou a enviar meu saque para eles.

Aquela conversa que seu saque retornou, foi tudo uma mentira.

Tem vários relatos de apostadores que estão enfrentando dificuldades para efetuarem saques em plataformas operadas pela empresa (DAMA N.V)

Segue a lista de sites operados pela DAMA N.V.

PS: Fujam!

Thank you for the updates, Aneoiteiro.

Dear Run4Win Casino, please explain why the player's withdrawal has failed again. Have you checked this issue with the payment provider? Considering that the previous attempts to withdraw via PIX were rejected, can you offer any alternative payout methods for Aneoiteiro? Thank you.

Dear Natália, good afternoon.

Today I received an email from the Run4Win support team informing me that my withdrawal via Pix could not be made due to payment processing failures. They asked me to send details of another payment method, such as Mifinity, Cryptowallet or Pay4Fun, and I sent my Mifinity account as requested.

They also asked me to cancel the pending withdrawal on the platform and make a new withdrawal using Mifinity. However, when I accessed the website, I realized that the option to withdraw via Mifinity is not available. I contacted them again and was told that the technical team would try to add this method to my account. If that wasn't possible, they said they would make the payment manually.

With faith in my God I will receive it.

Romans 12:20-21

"If your enemy is hungry, give him food; if he is thirsty, give him water. For in this way you will make him burn with remorse and shame." Don't let evil overcome you, but overcome evil with good.

Querida Natália, boa tarde.

Hoje recebi um e-mail da equipe de suporte do Run4Win informando que meu saque via Pix não poderia ser efetuado devido a falhas no processamento de pagamentos. Eles me pediram que enviasse dados de outro método de pagamento, como Mifinity, Cryptowallet ou Pay4Fun, e enviei minha conta da Mifinity conforme solicitado.

Eles também solicitaram que eu cancelasse o saque pendente na plataforma e fizesse um novo saque utilizando a Mifinity. No entanto, ao acessar o site, percebi que a opção de saque via Mifinity não está disponível. Entrei em contato novamente e fui informada de que a equipe técnica tentaria adicionar este método à minha conta. Caso isso não fosse possível, disseram que realizariam o pagamento manualmente.

Com Fé em meu Deus eu irei receber.

Romanos 12:20-21

"Se o seu inimigo estiver com fome, dê comida a ele; se estiver com sede, dê água. Porque assim você o fará queimar de remorso e vergonha." Não deixem que o mal vença vocês, mas vençam o mal com o bem".

Today I finally bring you some good news 🥳🥳

I would like to express my deep gratitude to Casino Guru for all the support during my complaint against Run4Win. You were essential in resolving the situation. Thank you so much dear Veronica and dear Natalia, you are amazing people.

I would especially like to thank President DAMA for her attention and dedication in dealing with my case, as well as the entire Run4Win team who made it possible for me to make my withdrawal today.

Thank you so much to everyone involved and to my God!

Psalm 9:10

"Those who know your name put their trust in you,

for you, Lord, never abandon

those who seek you".

Hoje finalmente trago boas notícias 🥳🥳

Gostaria de expressar minha profunda gratidão ao Casino Guru por todo o suporte durante minha reclamação contra o Run4Win. Vocês foram essenciais para resolver a situação. Muito obrigada querida Verônica e querida Natalia, vocês são pessoas incríveis.

Agradeço especialmente à presidente DAMA por sua atenção e dedicação em atender ao meu caso, assim como a toda a equipe do Run4Win que tornou possível a realização do meu saque hoje.

Muito obrigada a todos os envolvidos e ao meu Deus!

Salmos 9:10

"Os que conhecem o teu nome confiam em ti,

pois tu, Senhor, jamais abandonas

os que te buscam".

Dear Aneoiteiro, this is great to hear these positive updates from you! I'll go ahead and mark the complaint as 'resolved' in our system.

We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia

Casino.Guru