Scatterhall Casino - El jugador afirma que el pago se ha retrasado.

Hello, unfortunately my first payout of 500 euros has not yet been paid out. The conditions say 1-2 days but now it's already 6.

I have already written several times and it said my money will be in my account the next day, unfortunately it was not the case. Today I wrote again and it was said that the finance department would send me an email...nothing to date. Verification was accepted after a day so it can't be that.

With friendly greetings

Boenicke

Hallo leider wurde meine erste Auszahlung von 500 Euro noch nicht ausgezahlt .In den Bedingungen steht 1-2 Tage aber nun sind es schon 6 .

Ich habe schon mehrfach geschrieben und da hieß es mein geld wird am nächsten tag auf meinem konto sein leider war es nicht der Fall .Heute schrieb ich nochmals und da hieß es wurde zur Finanzabteilung geleitet ich würde ne Email bekommen ...bis dato nix . Verifizierung wurde nach einem Tag akzeptiert also daran kann es nicht liegen .

Mit freundlichen Gruß

Bönicke

Dear Mellenico80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Mellenico80

I am writing to inform you that the payment of €500 has been sent on February 24th. We apologise for the delay in payment due to some system issues that we experienced over the past couple of weeks.

Also I would like to sincerely apologise for the late reply to your message. I understand that timely communication is important, and I regret any inconvenience that my delay may have caused.

We understand the importance of timely payment and we assure you that we are taking all necessary steps to prevent such delays from happening in the future. We value your business and appreciate your patience and understanding during this time.

Please let us know if you have any further questions or concerns.

Best regards,

Scatterhall

Dear Mellenico80,

Have you received your withdrawal from the casino yet?

Hello,

Yes I have received

Thank you

LG

Hallo,

Ja habe ich erhalten

Ich danke Ihnen

Lg

Dear Mellenico80,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru