Scatterhall Casino - El jugador lucha por retirar su saldo.

The casino does not process my withdrawal requests.

Das Casino bearbeitet meine Auszahlungsanträge nicht.

Hello Phoenixmerlin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello and thank you for your efforts.

My account has been verified for some time. Since when exactly I can not say and unfortunately it is not visible on my account.

I've already received payouts.

I played with a deposit bonus but made sure that it was implemented.

I wrote with the chat on 2023-03-24 for the last time. I asked when they process my withdrawal requests. The answer: It will be processed soon, we're sorry for the delay.

I have a withdrawal request of €100 from 2023-03-20

and a withdrawal request of 420€ from 2023-03-06.

And I have €430 in my account, but I can't withdraw it because it supposedly exceeds the daily withdrawal limit.

It's so annoying now that I can hardly put it into words.

I get the same answer every time.

Best regards

Claudia2

6

Hallo und vielen Dank füt Ihre Bemühungen.

Mein Konto ist schon einige Zeit verifiziert. Seit wann genau kann ich nicht sagen und es ist leider auf meinem Konto nicht ersichtlich.

Ich habe auch schon Auszahlungen erhalten.

Ich habe mit einem Einzahlungsbonus gespielt aber genau darauf geachtet dass dieser auch umgesetzt wurde.

Ich habe am 2023-03-24 das letzte Mal mit dem Chat geschrieben. Ich habe gefragt wann sie meine Auszahlungsanfragen bearbeiten. Die Antwort: It will be processed soon, we´re sorry for delay.

Ich habe eine Auszahlungsanfrage über 100€ vom 2023-03-20

und eine Auszahlungsanfrage über 420€ vom 2023-03-06.

Und ich habe 430€ auf dem Konto die ich aber nicht abheben kann das angeblich das tägliche Auszahlungslimit damit überschritten wäre.

Mittlerweile ist es so argerlich dass ich es kaum in Worte fassen kann.

Ich bekomme jedesmal die selbe Antwort.

Liebe Grüße

Claudia2

6

Thank you Phoenixmerlin for the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

Dear Scatterhall Casino,

Could you please let us know once the issue is resolved?

Thank you very much in advance.

I am looking forward to your response.

Kindest regards,

Stefan

There is still no reaction from the casino. It is completely unbelievable that such a problem lasts more than a month. The casino might also offer alternative payment options. For example Neteller. Nothing comes from the casino. This is pure stalling tactics. Should I Engage a Lawyer?

Es gibt nach wie vor keine Reaktion vom Casino. Es ist völlig unglaubwürdig dass so ein Problem mehr als ein Monat dauert. Das Casino könnte auch alternative Zahlungsmöglichkeiten anbieten. Zum Beispiel Neteller. Vom Casino kommt gar nichts. Das ist reine Hinhaltetaktik. Sollte ich einen Rechtsanwalt einschalten?

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers. 

Kind regards,

Casino.Guru