Scatterhall Casino - La retirada del jugador se ha retrasado.

I had a withdrawal accepted on the 29th of march and it still has not reched my bank account

Dear dilksy27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

Yes i have had successful withdrawals in the past which i have received to my bank

I originally withdrew $500 and the the $500 which has not reached my bank yet but it was approved on the 29th of march and the first $500 has.

It was accumulated from a bonus which i wagered and also i am fully verified.

Thankyou

Liam D***

Thank you for your reply, dilksy27. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

The last successfull withdrawal was on the 16th of march and it reached my bank account on the 24th of march then i had another withdrawal accepted on the 29th of march and its still has not reached my bank account today on the 18th of april.

Which is absolutely ridiculous if you ask me i have contacted the casino many of times and i am basically just getting automated responses telling me that it will be in my bank soon and telling me that customer support does not deal with payments so i have to email the payments department.

Ive emailed them twice one was 8 days ago and one was yesterday and i havent received a response from them at all ive just forgot about that money because i know i have been scammed

Thankyou

Liam D***

Thank you very much, dilksy27, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you dilksy27 for providing us with all the information. I hope we'll be able to resolve this issue together. I would like to warn you that it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

I would now like to ask Scatterhall Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter