Scatterhall Casino - La retirada del jugador se retrasa.

Hi,

I deposited 200 at the beginning of March and successfully implemented it, after waiting for the verification, which also worked after the letter from the support, I'm still waiting for the payout or an answer mail from the financial support to which the casino support refers. Maybe you know more.

Hi,

habe Anfang März 200 eingezahlt und erfolgreich umgesetzt, nach abwarten der Verifizierung, was nach dem anschreiben des supports auch geklappt hat, warte ich ich bis heute noch auf die Auszahlung oder eine Antwort Mail vom Finanz-Support auf welchen der Casino Support Verweist. Villeicht wisst Ihr ja weiter.

Hello heckmeck,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hi Nick thanks for the quick reply,

I'm verified but only after a week when I wrote the support how long it takes, that would be at the beginning of March and since then the payout has been pending. I've written to support every 2-3 weeks what's up, they refer to your financial support email, but no one answers my email. I think I saw the promo on the Rohstein site, actually forward it to the community.. such a scam.

hi Nick danke für die schnelle Antwort,

ich bin verifiziert aber auch erst nach einer Woche als ich den Support geschrieben habe wie lange es dauert, das wär Anfang März und seit dem steht die Auszahlung auf pending. Habe dem Support alle 2-3 Wochen geschrieben was Sache ist, sie verweisen auf Ihre Finanzsupport Email, auf meine Mail antwortet allerdings niemand. Hatte die Promo glaub ich über Rohstein Seite gesehen, eigentlich mal der Community weiterleiten.. so ein scam .

Achso the Gwinne are from the bonus, I have implemented everything as far as I know in accordance with the rules, if not they could have written that.

Achso die Gwinne sind aus dem Bonus, habe alles soweit ich weiß Regelkonform umgesetzt ,falls nicht hätten die das ja schreiben können.

Thank you heckmeck for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you heckmeck for providing us with all the information. I hope we'll be able to resolve this issue together.

However, I would like to warn you that it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked, we keep on trying.

I would now like to ask Scatterhall Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter