Seabet Casino - El retiro del jugador se retrasa debido a la verificación extendida.

This casino has been refusing to process withdrawals for more than two weeks. The reason given is some kind of verification process that has been taking place for more than two weeks, but they have not provided any specific dates when it should be completed. On the Bitcointalk forum, I've already encountered several users who have experienced the same issue. The casino has not responded to their concerns in any way. I believe this casino is engaging in outright fraud!

Dear haper, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please confirm if you passed the full KYC verification?

Could you kindly specify what kind of verification is your account undergoing? Is your gameplay being verified, or does it concern your identity documents?

What types of games did you play? Was it slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello there! 1) The casino didn't require any documents, but all the information in my personal profile was filled out immediately after I registered. 2) I myself don't understand what kind of verification my account is going through, as the support service and the casino themselves don't provide any details. 3) I have played various games and played slots at the casino. I also bet on some sports events.

I warned the casino that I would file a complaint if they did not resolve the issue, and more than two weeks have now passed, and I still intend to do so, because the casino has not shown any willingness to resolve the problem.

Thank you very much, haper, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear haper,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Seabet Casino representative to join this conversation.

Dear Seabet Casino,

Could you please provide more information about the player's verification process?

Thank you in advance,

Mirka

Apparently, the casino does not seem to be interested in resolving the issue. I think that, at least, the rating of the casino on your website should be in line with their actions towards players.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I don't think it's worth giving the casino an additional 7 days to reply. They haven't bothered to respond to me anywhere. I've been waiting for their reply in their contact form, by email, on the forum, and here. For more than a month, I haven't received an answer from them anywhere, so why continue to delay the time by another 7 days?

Dear haper,

Thank you for your concern. I would like to inform you that our Complaint Resolution Center follows a standard protocol of allowing 7 days for both casinos and players to respond to any complaints received. If they fail to respond within this time frame, we offer an additional 7 days before taking any further action

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka