SELECT.bet Casino - El depósito del jugador nunca llegó.

Hello, I did a deposit from 150 euro but it's never credit to my account. I have a originele complaint number (334650) and send a lot of email to them. They don't react.. if I ask livesupport about is they say that they will contact my as soon as possible. My complain is from april this year! I want my deposit from 150 back l. I deposit with my Neteller account and Neteller confirm that the payment is made to select.bet.

Hello FlyingDutchman83,

Thank you very much submitting your complaint and I'm sorry to hear about your issue with Select.bet Casino.

Could you please send us some kind of confirmation of your casino account that no deposit has ever arrived from your Neteller account? Could you please confirm that you would rather receive your deposit back and not to get your deposit on your casino account? Is your casino account at Select.bet casino still active and are you able to login?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

Dear FlyingDutchman83,

We haven't hear from you in a while. Please not that if we won't get any answer within the next 7 days, the complaint will be rejected.

Please forward it to nikolas.b@casino.guru. Will be waiting for your e-mail.

Hello Nick, i send you the yesterday. If you need any more information please tell me!

Thank you FlyingDutchman83 for providing additional information regarding the case. I'll now forward your complaint to my collegue Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello FlyingDutchman83,

I looked at your complaint and will do my best to help you. I would like to invite SELECT.bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

We would like to ask the FlyingDutchman83 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I am waiting on a reply from select.bet

I think they don't react...

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.