Sisal Casino - La cuenta del jugador ha sido cerrada.

hi my name is AC, two months ago I registered on sisal with the spid of the Italian post office and I played blackjack and other games, my account was verified because when you register with the spid the casino connects directly to you, 3 weeks ago however after having withdrawn all my balance I received an email of suspended account and reversed payment, I asked for explanations and they replied that I had to resend my documents to them again and take a selfie video like with the banks to be clear, I have done what was requested about ten times now but they always tell me to do it again and since there is no history of communications having to go through their link and not being able to send via email they can reply whatever they want or at least that's what they are doing, I asked for a pec email and they ignored me, what can I do?

ciao mi chiamo A. C., due mesi fa mi sono registrato su sisal con lo spid delle poste italiane e ho giocato al blackjack e altri giochi, il mio conto era verificato perche quando ti registri con lo spid il casino si collega direttamente a te, 3 settimane fa pero dopo aver prelevato tutto il mio saldo ricevo un email di conto sospeso e pagamento stornato, chiedo spiegazioni e mi rispondono che devo reinviargli un altra volta i miei documenti e fare un video selfie come con le banche per capirci, ho eseguito quanto richiesto ormai una decina di volte ma mi dicono sempre di rifarlo e non essendoci uno storico delle comunicazioni dovendo passare dal loro link e non potendo inviare via email loro possono rispondere quello che gli pare o perlomeno è questo che stanno facendo , ho chiesto un email pec e mi hanno ignorato, come posso fare?

Dear ALEXANDRU007,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify when was the last time you sent your documents to the casino for verification?

Do I understand correctly that the casino canceled your withdrawal request and asked you to send additional documents for verification?

Could you kindly explain in more detail how it is possible that you have no history of communication with the casino? Did you communicate with live chat only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika