Skol Casino - La cuenta del jugador ha sido bloqueada.

I deposited funds out of a joint account now they are saying my account is locked and they will not pay the money that i won.

Dear panda8891x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.skolcasino.com/terms:

„Deposits:

You may only use payment methods registered in your own name to make deposits."

Would you be able to prove that you are a legitimate owner of the payment method? Does your partner have an account in the same casino too?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi

yes i would be able to prove that i am the legitimate owner of the funds that i deposited using my partners card from our joint account as i do not have a card in my name yet. And No my partner does not have an account with this casino but does have one with another casino in the group.

thanks

Hi

they have processed the withdrawal

thanks for your help

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, panda8891x, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru