Slot78 Casino - El depósito del jugador está retrasado y sin resolver.

Hello! On October 26, I made a deposit. The money did not arrive. I contacted them for assistance on October 27 and provided a receipt and bank statement. This process took a very long time. A month later, they requested a video, which I also provided. I emailed them numerous times. These were an unbearable 2 months of waiting. Finally, I received an outrageously disappointing response. I don't know why they replied this way since I provided all the necessary information. Either they didn't contact the payment provider, or the payment provider ignored them. There were no obstacles from my side. They refuse to compensate for the deposit. Please help.

Здравствуйте! 26 октября внёс депозит. Деньги не поступили. Обратился к ним за помощью 27 октября. Предоставил чек, выписку из банка. Всё это длилось очень долго. Через месяц запросили видео. Так же его предоставил. Писал им кучу раз на почту. Это были невыносимые 2 месяца ожидания. В итоге мне предоставляют мега убийственный ответ. Не знаю почему так ответ, ибо все данные я им предоставил. Либо они сами не обратились к платёжному провайдеру либо платёжный провайдер их проигнорировал. С моей стороны не было никаких препятствий. Компенсировать данный депозит они отказываются. Прошу помочь

Dear jungllena,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot78 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide supporting evidence regarding your missing deposit?
• Please share your deposit confirmation, deposit history screenshot form your player's account, and communication with the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear jungllena,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent you a letter by email

Я отправил на почту вам письмо

Dear jungllena,

Thanks for the provided information.

Could you please share a screenshot from your deposit history showing your deposits from October 17th, with the status visible, if possible?

They deleted my account... Maybe after complaints

мой аккаунт они удалили... Возможно после жалоб

Thanks for the update.

Have you contacted the casino and asked why your account was closed? Have you received any response?

Was there any balance on your account?

Please share your communication with the casino regarding your account closure.

The deposit issue can be considered closed. The account has been restored and the deposit has been credited. The issue of withdrawal of funds is currently being resolved. Do not close the complaint yet.

Вопрос с депозитом можно считать закрытым. аккаунт восстановили и зачислили депозит. Сейчас решается вопрос с выводом средств. Жалобу пока что не закрывайте

Thanks for the update.

• Could you please specify how much are you withdrawing from the casino currently?
• Are there any obstacles to receiving your payout?

If there is any way we may assist please let me know the details.

The problem has been solved. The funds have been withdrawn. You can close the complaint, there are no complaints.

Проблема решена. Денежные средства выведены. Можете закрывать жалобу, претензий нет.

Dear jungllena,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru