Slotexo Casino - La cuenta del jugador ha sido suspendida.

Hello,

I reported to the casino today that my son played without permission this morning and made payments from my account totaling 1650€. This situation is already serious enough. I was communicating with a lady who said she would forward this for review. She then informed me that my account would be suspended during the review process, which I understand. However, when I asked her about my pending withdrawal, she suggested I wait briefly and then I was suddenly kicked out of the chat. Now my account is suspended, and I have no idea if I will get my money back.

Hallo,

Ich habe heute den casino gemeldet das mein Sohn heute vormittag unerlaubt gespielt hat und dabei Zahlungen von mein Konto im Wert von 1650€ geleistet hat. Diese Angelegenheit ist schon schlimm genug. Nun hatte ich mit einer Dame geschrieben die dieses zur Prüfung weiter leiten wollte. Sie hatte mir dann geschrieben das bei der Prüfung mein Konto gesperrt wird. Das verstehe ich ja auch soweit. Als ich sie dann frage was aber mit meine offenen Auszahlung passiert meinte sie ich möchte kurz warten und wurde dann aus dem chat geworfen. Mein Konto ist gesperrt und ich weiß jetzt nicht ob ich überhaupt noch Geld bekomme

Dear marypaul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I checked the Terms & Conditions and this is what I found:

3.3 You must keep your login/username and password confidential and not disclose this information to third parties. You are solely responsible for any kind of action and/or transaction that are made using your account. Any party that enters your account using the correct login and password will be considered as you and any transactions will be considered as valid and made by you. We shall not be liable or responsible for third parties accessing your account or for any losses connected with the unauthorized use of your account; all such unauthorized use will be considered your own use.

Please remember that you are responsible for your casino account. It may be not easy to prove that the actions in question were carried out by your son rather than by you.

I have to agree with you there. Unfortunately, I can only repeat this as it was. But when I read your answer, you tell me in a roundabout way that I can write off my money. It's a shame that there are no more people with hearts these days and that you are punished so severely for not being careful.

Da muss ich Ihnen leider recht geben. Trotzdem kann ich dieses leider nur so wiedergeben wie es war. Aber wenn ich mir ihre Antwort durchlese sagen sie mir durch die Blume das ich mein Geld abschreiben kann. Schade das es heutzutage keine Menschen mehr mit Herz gibt und man durch nicht Achtsamkeit so extrem bestraft wird

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.