Slotexo Casino - La retirada del jugador se ha retrasado significativamente.

Good morning. Unfortunately I made the mistake of playing at the Slotexo online casino. I have a balance in my account today of 1000.70 Euros. I have requested since February 17th a withdrawal of the amount of 500 Euros to the VISA card, from which I made the deposits at the casino, in order to play. While they say for a withdrawal within 3 working days, to date they have not paid me the money and have sent me 4-5 emails telling me that.... they will pay me as soon as possible. and of course they are making fun of me. In Greece they appeared that they are supposedly the Loutraki Casino, which is a real casino and has nothing to do with Slotexo. Can you help me ?? Where can I contact you ?? Thank you.

Καλημέρα. Δυστυχώς έκανα το λάθος να παίξω στο διαδικτυακό καζίνο Slotexo. Έχω υπόλοιπο στο λογαριασμό μου σήμερα 1000,70 Ευρώ. έχω ζητήσει από 17 Φεβρουαρίου ανάληψη του ποσού των 500 Ευρώ στην κάρτα VISA, από την οποία έκανα τις καταθέσεις στο καζινο, προκειμένου να παίξω.  Ενώ λένε για ανάληψη εντός 3 εργάσιμων ημερών μέχρι σήμερα δεν μου έχουν καταβάλει τα χρήματα και μου έχουν στείλει 4-5 email με τα οποία μου λένε ότι.... θα μου τα καταβάλλουν το συντομότερο δυνατό. και φυσικά με κοροϊδεύουν. Στην Ελλάδα εμφανίστηκαν οτι είναι δήθεν το Καζίνο Λουτρακίου, το οποίο είναι πραγματικό καζίνο και δεν έχει καμία σχέση με τη Slotexo. Μπορείτε να με βοηθήσετε ;; Που μπορώ να απευθυνθώ ;; Ευχαριστώ.

Dear PANAGIS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning. I have never made a withdrawal from SLOTEXO casino before. The casino has not asked me to verify my details until today. I have not used any bonuses, because I know they are a trap. Thank you.

Καλημέρα. Δεν έχω κάνει άλλη φορά ανάληψη από το καζίνο SLOTEXO. Το καζίνο δε μου ζήτησε να κάνω επαλήθευση στοιχείων μέχρι σήμερα. Δεν έχω χρησιμοποιήσει κανένα μπόνους, γιατί ξέρω ότι είναι παγίδα. Ευχαριστώ.

Thank you for your reply, PANAGIS. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Good evening. The withdrawal request was under review. But on March 5, two days ago the request was suddenly completed and the money was deposited into my account. On the same day I made a new withdrawal request for another amount of 450 euros and I am waiting again. and this amount is under review. I will wait and inform you. Thank you for everything.

Καλησπέρα. Το αίτημα ανάληψης ήταν υπό εξέταση. Όμως στις 5 Μαρτίου, πριν από δύο ημέρες το αίτημα ξαφνικά ολοκληρώθηκε και τα χρήματα κατατέθηκαν στο λογαριασμό μου. Την ίδια ημέρα έκανα νέο αίτημα ανάληψης για άλλο ποσό 450 ευρώ και περιμένω πάλι. και το ποσό αυτό είναι υπό εξέταση. θα περιμένω και θα σας ενημερώσω. Ευχαριστώ για όλα.

Alright. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Good morning. All withdrawals have been completed and the money has been paid into my account. Thank you very much for everything.

Καλημέρα. όλες οι αναλήψεις έχουν ολοκληρωθεί και τα χρήματα έχουν καταβληθεί στο λογαριασμό μου. Ευχαριστώ πολύ για όλα.

Dear PANAGIS,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru